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- Tasks: Lead a dynamic team to enhance customer experience and drive sales in our Salisbury store.
- Company: Join Dunelm, a vibrant retail environment focused on teamwork and customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive culture with excellent career progression opportunities.
- Why this job: Make a real impact by creating amazing shopping experiences and leading a passionate team.
- Qualifications: Previous management experience in retail and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic opportunity to join as Deputy Manager (Customer Experience Coach) to work in our Salisbury Dunelm Store. As a Coach, you will look after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Find your happy place: Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus as the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns, and most importantly, ensuring our customers receive an amazing shopping experience.
What you'll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we’ll look for in you:
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day-to-day activity.
- Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-oriented person, able to communicate effectively and build high performing and highly engaged teams.
Deputy Manager in Salisbury employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Deputy Manager role, and who knows? They might just have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your previous management experience can shine through. We want you to show off your skills in stock management and customer experience!
✨Tip Number 3
Don’t forget to research the company culture! Knowing what makes Dunelm tick will help you tailor your responses and show that you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our fantastic team at Dunelm.
We think you need these skills to ace Deputy Manager in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Manager role. Highlight your management experience and any retail achievements that show you can drive sales and enhance customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your hands-on approach has led to success in previous roles. Make it personal and engaging!
Showcase Your Team Spirit: We love team players! In your application, mention specific examples of how you've built strong teams or improved colleague engagement. This will show us you’re ready to lead and inspire at Dunelm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dunelm
✨Know Your Store Inside Out
Before the interview, make sure you familiarise yourself with the Dunelm store in Salisbury. Understand their product range, current promotions, and customer service ethos. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Management Skills
Be ready to discuss your previous management experience in detail. Prepare examples of how you've driven sales growth, managed stock processes, and led a team. Highlight specific KPIs you've exceeded and how you engaged your team to achieve those results.
✨Emphasise Customer Experience
Since customer focus is key for this role, think of instances where you've gone above and beyond to enhance customer satisfaction. Share stories that demonstrate your passion for creating an amazing shopping experience and how you’ve trained others to do the same.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the Deputy Manager role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.