At a Glance
- Tasks: Assist customers at self-service tills and ensure a smooth checkout experience.
- Company: Join a friendly local store that values customer service and teamwork.
- Benefits: Earn £8.00-£12.71 per hour with flexible hours and a supportive environment.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make someone's day by providing exceptional service and creating memorable shopping experiences.
- Qualifications: Customer-focused attitude and ability to multitask in a fast-paced environment.
The predicted salary is between 16640 - 19800 € per year.
Pay: 16-17 - £8.00 per hour; 18+ - £12.71 per hour.
Your local store is looking for 16hrs per week Sales Assistant - Self Service Tills. Every visit to our store is a chance to make someone's day - and you'll be right there to make sure it happens, from the first hello to the final thank you.
Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they're the first to lend a helping hand, always ready to offer support and guidance. Whether it's finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
As a self-service till specialist, you'll be right where the action is, supporting customers at one of the most important parts of their shopping journey. Whether someone's in a hurry, looking for a bit of help, or just wants a friendly face nearby, you'll be there to make sure everything runs smoothly. You'll be confident using our tech, quick to solve any hiccups, and always ready to step in with a smile. You'll keep an eye on multiple tills at once, making sure no customer feels unseen or stuck. It's all about creating a checkout experience that’s fast, friendly, and fuss-free.
What you'll be doing:
- You'll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
- You'll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- Serving our customers at checkouts across different types of tills, handling in-store purchases, as well as in-store and online returns.
- Overseeing multiple self-service tills and supporting when required, ensuring all items are scanned correctly and maintaining the cleanliness and functionality of tills.
- Serving customers who have purchased via Click & Collect.
- Helping shoppers find exactly what they're looking for on the shop floor, offering friendly, knowledgeable support that leaves a lasting impression.
- Using our iPad systems to place orders for home delivery when something isn’t available on the shelves.
- Delivering our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs.
- Taking in deliveries, checking stock, and replenishing the shop floor while keeping displays looking their best.
What we'll look for in you:
- You are customer obsessed - you put customers first in every interaction.
- The ability to multitask and oversee multiple self-service tills in use at the same time and the confidence to offer assistance when required.
- You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
- You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment.
- You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone.
- We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Sales Assistant - Self Service Tills employer: Dunelm
Join our vibrant team as a Sales Assistant at our local store, where every day is an opportunity to create joyful experiences for our customers. With a strong focus on exceptional service and a supportive work culture, we offer flexible hours, competitive pay, and comprehensive training that empowers you to grow in your role. Our welcoming environment encourages collaboration and innovation, making it a fantastic place to develop your skills while ensuring every customer leaves with a smile.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Self Service Tills
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another candidate, but someone who genuinely cares about making customers' days better.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer at the self-service tills. Role-play with a friend or family member to get comfortable with handling different situations and showing off your friendly side.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. A neat appearance can make a great first impression, and it shows that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Sales Assistant - Self Service Tills
Some tips for your application 🫡
Show Your Customer Obsession:Make sure to highlight your passion for customer service in your application. We want to see how you put customers first and create memorable experiences, so share any relevant examples from your past roles!
Be Yourself:We’re looking for unique personalities that bring something new to the table. Don’t be afraid to let your individuality shine through in your written application – it’s what makes you, you!
Tailor Your Application:Read the job description carefully and tailor your application to match. Use similar language and focus on the skills and experiences that align with what we’re looking for in a Sales Assistant.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dunelm
✨Know the Role Inside Out
Before your interview, make sure you understand the Sales Assistant role thoroughly. Familiarise yourself with the responsibilities, especially around customer service and self-service tills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating great customer experiences, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your customer obsession.
✨Practice Multitasking Scenarios
The job requires overseeing multiple self-service tills, so prepare for questions or scenarios that test your multitasking abilities. You might be asked how you'd handle a busy checkout while assisting customers. Practising these scenarios can help you articulate your thought process during the interview.
✨Bring Your Enthusiasm
Your energy and passion for retail will shine through if you come across as enthusiastic. Be sure to express your excitement about the role and how you can contribute to making the store feel like home for both customers and colleagues. A positive attitude can make a lasting impression!
