Sales Assistant - Made To Measure Advisor

Your local store is looking for 24 hrs per week Sales Assistant - Made to Measure Advisor. Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Sales Assistants are the foundation of our stores – a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance.

As a ‘made to measure’ specialist, you’ll become a curtain, blind and shutter expert. With an eye for beautiful fabrics and a knack for understanding what inspires our customers, you’ll guide them through the process from start to finish. From offering styling advice to taking precise measurements and planning our fitters’ routes, you’ll make sure everything runs smoothly – and looks amazing. You’ll love chatting with customers, spotting opportunities to upsell, and leaving people feeling confident they chose Dunelm for their home project. Because for us, it’s not just about the product. It’s about the experience.

What you'll be doing

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
• You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Helping and inspiring customers to create their dream vision window treatments – guiding them through creating bespoke curtains, blinds, voiles and shutters.
• Advising customers on their choice of fabric, linings and headings to create beautiful custom made products to their measurements.
• Owning the end to end sales process, taking the customer from a quote through to installation and completion.
• Liaising with the in-store fitter, maintaining clear communication throughout the customer journey and managing the fitter’s diary.
• Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition.
• Shop Floor – Helping shoppers find exactly what they’re looking for – and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people.
• Hosting – When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed.
• Stock & Delivery – A hands‑on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job – it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go.

What we'll look for in you

• You are customer obsessed – you put customers first in every interaction.
• You are comfortable with handling, understanding and advising on measurements.
• You are a clear communicator with the ability to use multiple software systems to support the customer journey throughout quoting, ordering and installation.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You have a passion for fabrics and a desire to learn about all things windows.
• You have great attention to detail and enjoy being organised.
• You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.

We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.