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For Companies At a Glance
- Tasks: Assist customers, manage tills, and maintain store tidiness while providing excellent service.
- Company: Join Dunelm, a leading homeware retailer known for its friendly team and customer focus.
- Benefits: Earn £7.55-£12.21 per hour with flexible hours and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and creates memorable shopping experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude!
- Other info: Must be available for at least 16 hours a week, including evenings and weekends.
Overview
Pay –
16-17 – £7.55 per hour.
18+ – £12.21 per hour.
Your local store is looking for a minimum 16 hrs per week Sales Assistant. You will need to be fully flexible over the course of the week. The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
Here at Dunelm, our Sales Assistants are the foundation of our stores; a wonderful team of people at the heart of our business. With customer focus as the number one priority, our Sales Assistants are the first point of contact for helping customers and are always interacting with them, ensuring they leave satisfied and with a positive impression to encourage return visits.
What you\’ll be doing
The role involves being trained in all aspects of customer-facing store life:
- Tills – Serving customers with purchases or returns, ensuring all items are complete and fragile items are packed securely for safe delivery.
- Shop floor – Assisting customers in finding products and providing excellent service to foster loyalty and a love for our products and team.
- Hosting – Using our iPad systems to order products not found on shelves, including bespoke curtain and blind orders, and styling departments like bedding displays to inspire customers.
- Stock and Delivery – Handling deliveries, stock checking, merchandising, updating prices, replenishing stock, and maintaining store tidiness, always considering customer needs.
What we\’ll look for in you
- Supportive team player who encourages colleagues and contributes to a positive work environment.
- Confident, sociable, and excited to work in a growing retail environment, creating memorable customer experiences.
- Helpful and communicative, regularly reporting to team leaders and store management to support team success.
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Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and services. Knowing the ins and outs of what they offer will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before the interview. Whether it's in-store or online, being friendly and helpful can leave a lasting impression on potential employers.
✨Tip Number 3
Be prepared to discuss your flexibility during the interview. Since the role requires a minimum of 16 hours per week with varied shifts, demonstrating your willingness to adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Research common retail scenarios and how to handle them. Being able to discuss how you would approach customer queries or complaints can show that you're ready to jump into the role and contribute positively to the team.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise any previous roles where you interacted with customers, handled transactions, or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Assistant role at Dunelm. Mention specific qualities they are looking for, such as being a supportive team player and your excitement for creating memorable customer experiences.
Highlight Flexibility: Since the job requires flexibility, make sure to mention your availability in your application. Clearly state that you can work evenings and weekends, as this is crucial for the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or colleagues in past roles. This will demonstrate your ability to contribute to a positive work environment.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer focus is key. Be prepared to share examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
Dunelm values supportive team players. During the interview, emphasise your ability to work well with others. Share stories that showcase your collaboration skills and how you contribute to a positive work environment.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. Make sure to express your willingness to work evenings and weekends. Discuss any previous roles where you had to adapt to changing schedules or demands.
✨Prepare for Role-Specific Questions
Familiarise yourself with the responsibilities of a Sales Assistant. Be ready to discuss how you would handle tasks like operating tills, assisting customers on the shop floor, and managing stock. Showing knowledge about the role will impress your interviewers.
