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For Companies At a Glance
- Tasks: Assist customers, manage tills, and maintain store displays while ensuring a great shopping experience.
- Company: Join Dunelm, a leading homeware retailer known for its friendly atmosphere and customer focus.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and fosters personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude!
- Other info: Must be available for at least one evening and weekend shift each week.
Your local store is looking for a minimum of 8 hours per week Sales Assistant. You will need to be fully flexible over the course of the week. The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
Here at Dunelm, our Sales Assistants are our foundation; a wonderful team of people right at the heart of our stores. With customer focus as our top priority, our Sales Assistants are the first point of contact for helping customers and ensuring they leave satisfied, creating a positive lasting impression that encourages repeat visits.
What you’ll be doing
- Tills – Serving customers with purchases or returns, ensuring all items are complete and fragile items are packed securely for safe delivery.
- Shop floor – Assisting customers to find products and providing excellent service to foster loyalty and a love for our products and staff.
- Hosting – Using our iPad systems to order products for delivery if customers can’t find what they need on the shelves. Training will be provided for creating bespoke curtain and blind orders and styling departments like bedding displays to inspire customers and help them select the perfect items.
- Stock and Delivery – Involving physical tasks such as heavy lifting, merchandising, updating prices, tidying the store, taking deliveries, checking stock, and replenishing shelves, always keeping customer needs in mind.
What we’ll look for in you
Our colleagues work together to support and encourage each other to create a welcoming work environment. Confidence, empowerment, a sociable nature, and enthusiasm for working in a growing retail environment to deliver memorable customer experiences. A helpful attitude towards colleagues and a commitment to reporting to team leaders and management regularly.
Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and services. Knowing the ins and outs of what they offer will not only help you in conversations during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with the company, whether it's through social media or in-store visits. A friendly approach can leave a lasting impression and highlight your suitability for the Sales Assistant role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing that you are adaptable and willing to meet these needs can set you apart from other candidates.
✨Tip Number 4
Research common retail scenarios and think about how you would handle them. Being able to articulate your problem-solving skills and customer interaction strategies can demonstrate your readiness for the fast-paced environment at Dunelm.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Dunelm is looking for in a Sales Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills related to customer service and retail. Use specific examples that demonstrate your ability to create positive customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Dunelm and how your values align with theirs, particularly in creating memorable customer experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer service is key. Be prepared to share examples of how you've helped customers in the past, whether it's resolving an issue or providing excellent service. This will demonstrate your ability to create positive experiences.
✨Demonstrate Flexibility
Since the role requires flexibility with hours, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on extra shifts to support your team.
✨Emphasise Teamwork
Dunelm values a supportive work environment. Share instances where you've worked effectively in a team, showcasing your sociable nature and how you contribute to a positive atmosphere among colleagues.
✨Prepare for Practical Scenarios
You might be asked about handling specific situations, like assisting a customer who can't find a product. Think through potential scenarios and how you'd approach them, demonstrating your problem-solving skills and customer focus.
