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For Companies At a Glance
- Tasks: Assist customers, manage tills, and maintain store displays while providing excellent service.
- Company: Join Dunelm, a leading homeware retailer known for its friendly atmosphere and customer focus.
- Benefits: Earn £7.55-£12.21 per hour with flexible hours and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer interaction and creates memorable shopping experiences.
- Qualifications: No specific experience required; just bring your confidence and sociable nature!
- Other info: Must be available for at least 20 hours a week, including evenings and weekends.
Overview
Pay –
16-17 – £7.55 per hour.
18+ – £12.21 per hour.
Your local store is looking for a minimum 20hrs per week Sales Assistant. You will need to be fully flexible over the course of the week. The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
Here at Dunelm, our Sales Assistants are our foundation; a wonderful team of people right at the heart of our stores. With customer focus as the number one priority, our Sales Assistants are the first point of contact for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again.
What you\’ll be doing
The role involves being trained in all aspects of customer-facing store life:
- Tills – Serving customers with purchases or returns, checking that all items are complete, and that fragile items are packed securely so they get to their new homes safely.
- Shop floor – Assisting customers to find the products they are looking for and providing excellent memorable service to create and maintain customer loyalty and a genuine love for our products and people.
- Hosting – If a customer can’t find what they’re looking for, you will use our iPad systems to order products for home delivery. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtains and blinds to our customers’ specifications. You will also style our departments, such as bedding displays, to inspire customers and help them find the perfect items.
- Stock and Delivery – A physical role involving some heavy lifting. This is not solely warehouse-based and is customer-facing. You will focus on merchandising, updating price changes, recovering the store after busy periods, taking in deliveries, checking stock, ordering, and replenishing the shop floor, always considering our customers’ needs.
What we\’ll look for in you
- Our colleagues work together to support and encourage each other to create a fantastic work environment that feels like home.
- We\’d love you to be confident and feel empowered in your role, with a sociable nature and excitement about working in a growing retail environment to provide memorable customer experiences.
- You will enjoy helping colleagues and contributing to your team by reporting successfully to team leaders and store management regularly.
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Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and services. Knowing the ins and outs of what they offer will not only help you in conversations during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from previous experiences. Think about times when you went above and beyond for a customer, as this aligns perfectly with Dunelm's focus on creating memorable customer experiences.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability across evenings and weekends, showing that you're adaptable and willing to meet these needs will make you a more attractive candidate.
✨Tip Number 4
Research Dunelm's company culture and values. Understanding their emphasis on teamwork and support can help you articulate how you would fit into their environment and contribute positively to the team.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with customers, handled transactions, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Assistant role. Mention specific skills that align with the job description, such as your ability to provide excellent customer service and work flexibly across various shifts.
Showcase Your Flexibility: Since the role requires flexibility, mention your availability clearly in your application. Highlight your willingness to work evenings and weekends, as this is crucial for the position.
Demonstrate Team Spirit: In your application, illustrate how you have successfully worked in teams before. Provide examples of how you supported colleagues and contributed to a positive work environment, as this aligns with what Dunelm values in their staff.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer focus is key. Be prepared to share examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond to help a customer.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability. Mention your willingness to work evenings and weekends, as this shows you're committed to meeting the store's needs.
✨Familiarise Yourself with the Products
Before the interview, take some time to learn about Dunelm's products, especially those related to home furnishings. Being knowledgeable will not only impress the interviewer but also help you answer questions more effectively.
✨Emphasise Teamwork
Dunelm values a supportive work environment. Share examples of how you've worked well in a team, contributed to group success, or helped colleagues in previous roles. This will show that you can thrive in their collaborative culture.
