At a Glance
- Tasks: Lead a team to create amazing customer experiences and boost local presence.
- Company: Dunelm, the UK's top choice for homewares with a welcoming culture.
- Benefits: Great benefits, career growth opportunities, and a supportive work environment.
- Other info: Join a dynamic team where no two days are the same!
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Natural leader with a passion for customer service and team empowerment.
The predicted salary is between 30000 - 42000 £ per year.
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. We’re looking for a Store Coach Designate to cover stores around the Yorkshire Region. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop. It’s a hands‑on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!) We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference. Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow.
What you’ll be doing:
- Customer Acquisition: You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e‑receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
- Customer Obsession: You’ll coach and empower our Hosts to deliver a seamless, multi‑channel shopping experience—from mobile point‑of‑sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
- Trading Mindset: You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky‑high.
- Process & Compliance: From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well‑run store is a happy store.
- Empower the Team: You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you:
- A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
- Customer‑obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
- Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
- Process‑savvy – You’re organised, detail‑focused, and know how to keep things running smoothly behind the scenes.
- Community‑mind‑ed – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
Store Manager Designate in Rotherham employer: Dunelm
As a Visual Merchandiser with us, you'll thrive in a dynamic and supportive work environment that values creativity and teamwork. We offer competitive pay, flexible scheduling, and opportunities for professional growth, ensuring you can develop your skills while contributing to an inspiring shopping experience for our customers. Join us in a location that prioritises a customer-first approach, where your attention to detail will shine and make a real impact on store performance.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Designate in Rotherham
✨Tip Number 1
Get to know the company culture before your interview. Check out Dunelm's social media and website to see how they engage with customers and their community. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store, like a tricky customer or a stock issue. Being prepared will show that you're ready to jump in and make a difference.
✨Tip Number 3
Network like a pro! Reach out to current or former Dunelm employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dunelm family.
We think you need these skills to ace Store Manager Designate in Rotherham
Some tips for your application 🫡
Show Your Passion for Home:When you're writing your application, let your love for homewares shine through! Share any personal experiences or stories that connect you to the idea of making a home feel special. We want to see how you can bring that passion to our team.
Highlight Your Leadership Skills:As a Store Manager Designate, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've inspired others or improved team performance. We’re all about empowering our people, and we want to know how you can do that!
Be Customer-Obsessed:Dunelm is all about creating brilliant customer experiences, so emphasise your customer service skills in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who genuinely care about making shopping enjoyable!
Keep It Organised and Clear:Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear and concise. We appreciate attention to detail, and a tidy application reflects that you can keep things running smoothly behind the scenes!
How to prepare for a job interview at Dunelm
✨Know the Company Inside Out
Before your interview, take some time to really understand Dunelm's mission and values. Familiarise yourself with their customer-first approach and how they create a welcoming environment. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Store Manager Designate, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached others or improved team performance. Highlight your empathetic leadership style and how it contributes to a positive work culture.
✨Emphasise Customer Obsession
Dunelm is all about creating brilliant customer experiences, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to customer satisfaction and how you’ve helped enhance the shopping experience.
✨Be Ready to Discuss Operational Excellence
Since this role involves a strong focus on operations, prepare to talk about your experience with process management and compliance. Think of examples where you've improved store efficiency or maintained high standards. This will show that you can keep things running smoothly behind the scenes while also delivering great service.
