Stock Team Leader in Rochdale

This is a 40 hrs per week position. Every great customer experience starts behind the scenes - your work sets the tone for everything our customers see and feel. If you're all about creating calm through organisation, love a well-designed space and take pride in doing things properly (first time, every time), you might just be our next Stock Supervisor.

You’ll lead a high-performing team and play a vital role in keeping our shelves full, our stock accurate, and our store running like clockwork. That means staying on top of availability, maintaining strong stock integrity, and getting hands-on with efficient stock processes - all to ensure every shopper enjoys a smooth, reliable experience from the moment they step inside.

From keeping the warehouse neat and tidy to making sure our stock audits and stocktakes go off without a hitch, you'll help create a seamless experience behind the scenes that directly supports great service out front. You'll also keep an eye on deliveries - making sure products arrive on time and are quickly in place, so people can rely on us to have what they're looking for, exactly when they need it. It's a hands-on role where your attention to detail will make life easier - not just for your team, but for every customer who walks through our doors.

What you'll be doing:

• Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
• Make shopping simple and enjoyable by making sure our shelves are well-stocked and everything is merchandised, helping people find what they need with ease.
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Create a safe and efficient workspace by keeping the warehouse tidy and organised - supporting a team that’s ready to deliver great service every step of the way.
• Keep shelves full - manage deliveries and ensure clear handovers so the next shift can keep things moving and customers aren't left waiting.
• Support a smooth Click & Collect experience by maintaining accurate stock records and a well-run back area, making it easier to pick orders quickly and correctly.
• Investigate Click & Collect shorts daily - using analytics tools like PowerBI to understand what went wrong and how to fix it, helping improve the customer journey.
• Walk the warehouse weekly with your Store Coach to spot opportunities that could enhance both team performance and the overall shopping journey.
• Make a plan - use the Stock Focus Planner to map out your week, and ensure your team are informed and engaged so customers benefit from a well-run store.
• Stay compliant - complete monthly stock self-audits to ensure everything's as it should be, supporting a reliable and trustworthy shopping experience.
• Protect our profits - manage Less Than Perfect Stock carefully and make sure returns are processed with all the right info, helping us offer great value to customers.

What we'll look for in you:

• You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction.
• Celebrate wins (big and small) to keep energy high and the team motivated to deliver great service.
• Be there for your team - hold regular one-to-ones, progress and career conversations to support wellbeing and build a team that’s ready to put customers first.
• Bring the team together - support the Leadership Team in bringing your store’s Engagement Action Plan to life, creating a positive environment for both colleagues and consumers.
• Create a winning culture - lead in a way that builds trust, motivation and long-term success.
• Spot talent, offer learning opportunities and help your team build their careers - so they can grow and deliver even better experiences.

We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.