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For Companies At a Glance
- Tasks: Lead a team to create a welcoming shopping experience and drive sales.
- Company: Join Dunelm, the UK's top choice for home goods, making home life lovelier.
- Benefits: Enjoy competitive pay, career growth opportunities, and a friendly work environment.
- Why this job: Be part of a dynamic team where every day brings new challenges and customer interactions.
- Qualifications: Previous supervisory experience in retail and a passion for customer service are essential.
- Other info: Must have proof of 5 years residency in Jersey to apply.
The predicted salary is between 30000 - 42000 £ per year.
Overview
All applicants must have proof of 5 Years Residency in Jersey in order to apply.
Merchandise Supervisor (Store Operations Coach)
As a Merchandise Supervisor (Store Operations Coach),you’ll bring to life a shopping experience that makes every customer feel right at home. By ensuring high store standards, keeping products readily available, and managing smooth recovery processes, you’ll help the team deliver an exceptional experience, every time. Your leadership ensures that campaigns are executed perfectly from the start, driving sales while keeping the shop floor engaging and friendly. You\’ll lead by example, offering support and motivation to your team, always with the goal of boosting sales and maintaining strong delivery standards.
Home. There’s no place like it.
And there’s no feeling quite like helping people create that feeling of home. At Dunelm, we don’t just sell homewares; we make home life lovelier. As the UK’s number one choice for home goods, we pride ourselves on offering our customers a place where they can find everything they need (and maybe a few things they didn’t even know they wanted). But it’s not just about what we do, it’s about how we do it.
We’ve worked hard to build a workplace that feels as welcoming as a cosy living room, where you can bring your ideas, be yourself, and feel part of something special.
We’re all about the customer.
Making them feel welcome, helping them find the perfect pieces for their home (and maybe a surprise or two along the way!) We keep things fast and friendly, and no two days are the same. There’s always someone new to meet, something new to learn, and plenty of opportunities to make a difference.
With over 200 stores across the UK, we’ve mastered the art of creating great shopping experiences. But it’s our people who truly make the difference. That’s why we offer great benefits and plenty of chances to grow your career. So, roll up your sleeves, take pride in your store, and make the most of everything we have to offer. There’s something for everyone here, including you!
What you\’ll be doing
- Create a friendly and welcoming shopping experience by maintaining high shop floor standards
- Lead the team to campaigns flawlessly, ensuring the store is visually appealing and easy for customers to navigate.
- Keep the team updated on new products, supporting customer conversations and driving sales. Also, help promote the store through our local Facebook channel.
- Coach your team on link selling and actively encourage an increase in average basket size (ABS) by boosting impulse sales and guiding customers to discover just what they need.
- Celebrate great performance regularly to keep spirits high and motivate the team to take pride in their work.
- Maximise team productivity and consistency by coaching the team to follow our One-Way delivery/Recovery Model principles.
- Ensure the daily delivery is completed smoothly with every team member having a clear purpose throughout their shift.
- Use the Recovery Planner to organise the Recovery shift, ensuring the store is tidy, well-stocked, and ready for the next trading day.
- Hold wellbeing one-on-ones, progress check-ins, and career conversations with your direct reports to support our store’s succession plan.
- Drive on-shelf availability and maintain strong recovery standards to maximise sales and keep the store looking its best.
- Maximise impulse sales, total sales, and average basket size (ABS) by using commercial trading techniques and data from Power BI sales reports.
- Ensure the Walkway and Seasonal areas follow all relevant POS, H&S, and TACS (Tickets, Availability, Commerciality, Sample) guidelines.
- Set up ME displays with full guidance, using the POS guide and other supporting documents. Check the known issues log in advance to identify challenges and plan solutions.
- Build a strong, capable delivery and recovery team by coaching and mentoring future leaders.
- Stay on top of all Intouch tasks and plan ahead for upcoming ones.
- Ensure price changes are implemented accurately and on time.
- Coach the team to follow security tagging guidelines, ensuring all relevant products are tagged to minimise stock loss and keep inventory safe.
What we\’ll look for in you
- You’re a polite, focused individual with the ability to motivate and lead a growing team.
- With previous supervisory experience, ideally in a retail environment, you’ll understand the importance of staying customer-focused, always communicating effectively, and driving sales.
- You’re adaptable and happy to work weekends and evenings, ensuring you’re there when the team and customers need you most.
- A passion for retail shines through in your positive attitude, and you’re always ready to think on your feet, tackling challenges with confidence.
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Retail Supervisor employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Dunelm's product range and current promotions. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Understand the importance of customer experience in retail. Think of ways you can enhance the shopping experience at Dunelm, and be prepared to share these ideas during your conversation with us.
✨Tip Number 4
Be proactive in demonstrating your adaptability. Retail can be unpredictable, so think of examples where you've successfully navigated challenges or changes in a fast-paced environment.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in retail. Emphasise your ability to lead a team, drive sales, and maintain high store standards, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've motivated teams or improved sales in previous roles to demonstrate your fit for the position.
Showcase Your Leadership Skills: Use your application to illustrate your leadership style. Provide examples of how you've coached team members, celebrated successes, and maintained a positive work environment, as these qualities are essential for the role.
Highlight Your Adaptability: Since the job requires flexibility with working hours, mention any previous experience where you successfully adapted to changing schedules or demands. This will show that you're ready to meet the needs of both the team and customers.
How to prepare for a job interview at Dunelm
✨Show Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven sales through effective coaching.
✨Understand the Company Culture
Familiarise yourself with Dunelm's values and mission. Be ready to discuss how you can contribute to creating a welcoming shopping experience and how your personal values align with theirs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've had to handle difficult customers or improve store standards, and be ready to share these stories.
✨Highlight Your Retail Knowledge
Demonstrate your understanding of retail operations, including merchandising, stock management, and sales techniques. Mention any relevant experience with tools like Power BI or other data analysis methods to show your analytical skills.
