At a Glance
- Tasks: Lead a vibrant coffee shop team and create joyful customer experiences.
- Company: Pausa, a welcoming coffee shop with a focus on community and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a dynamic environment where fresh ideas are celebrated.
- Why this job: Be the heartbeat of our coffee shop and inspire your team to deliver joy.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 25207 - 26226 £ per year.
Overview: Pausa Coach: £13.85 rising to £14.41 per hour. Starting salary equivalent of £25,207 rising to £26,226.20 per year, plus overtime. This is a 35hr per week position.
You will be the heartbeat of our Pausa coffee shop, the driving force behind our unique and joyful customer experience. You’ll take ownership of the business and set the tone, making sure every visit to our coffee shop feels like a warm welcome home. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived.
What you’ll be doing:
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Lead by example – engage with your customers, listen to their thoughts and pick up on the little details that help make their experience even better.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful and memorable experience.
- Set the pace for a fast and friendly service that leaves customers smiling and wanting to come back again and again.
- Inspire your team to deliver joy through every interaction, including using their expert advice and recommending their favourite products.
- Handle any hiccups calmly and confidently, using the food escalation process when needed.
- Celebrate the wins (big and small) and create an environment where everyone feels they can be their best self – valued, supported and genuinely proud of the work they do.
- Check in with your team through regular wellbeing 121s, progress and career conversations and support the store succession plan.
- Support the Leadership Team to bring the Engagement Action Plan to life in store.
- Build motivation within your team by setting daily targets and weekly product focuses to maximise sales.
- Have weekly catch ups with your Store Coach to talk trade, compliance, customers, rotas and the week ahead.
- Keep the bestsellers in stock by ordering smartly and minimising waste.
- Make sure merchandising and campaigns are set up right first time – and coach your teams to confidently flex displays throughout the day.
- Encourage ideas, improvements and fresh thinking – so Pausa continues to grow with our customers.
What we’ll look for in you:
- You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.
- You’ve led a team before – ideally in a fast‑paced retail setting where there’s always something going on.
- You’ve worked with food and drink – maybe in a café, a deli, or somewhere that smells like toast in the morning.
- You’re happy to work weekends – we’re at our busiest when everyone else is off, so flexibility is key.
- You care about your team – you’re the kind of person who checks in, cheers people on, and helps everyone feel part of something good.
- You’re a great communicator – whether it’s chatting with customers or catching up with the Store Coach, you know how to get your point across.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Coffee Shop Team Leader in Radcliffe employer: Dunelm
At Pausa, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With competitive pay, flexible hours, and a focus on employee wellbeing, we create an environment that fosters joy and collaboration, ensuring our team feels supported in delivering memorable customer experiences. Join us in making our coffee shop a welcoming home for all, while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Team Leader in Radcliffe
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or inspire your team. Role-playing these situations can help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
When you get the chance, share your ideas on how to improve customer experience or team motivation during the interview. This shows that you’re proactive and genuinely care about making the coffee shop a better place for both customers and staff.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Coffee Shop Team Leader in Radcliffe
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create joyful experiences for customers. We want to see that you truly care about making every visit special.
Highlight Your Leadership Skills:As a Coffee Shop Team Leader, you'll be inspiring your team daily. Make sure to mention any previous leadership roles you've had, especially in fast-paced environments. We’re looking for someone who can lead by example and motivate others, so don’t hold back!
Be Yourself:We’re not after a carbon copy of anyone else, so let your personality shine in your application! Share what makes you unique and how you can bring fresh ideas to our coffee shop. Authenticity is key, and we want to know the real you.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s make Pausa feel like home together!
How to prepare for a job interview at Dunelm
✨Know Your Customer Experience
Before the interview, think about what makes a great customer experience in a coffee shop. Be ready to share specific examples of how you’ve created joyful moments for customers in the past. This will show that you truly understand the heart of the role.
✨Lead by Example
Prepare to discuss your leadership style and how you inspire your team. Think of instances where you’ve motivated others or handled challenges calmly. This will demonstrate your ability to set the tone and pace in a fast-paced environment.
✨Show Your Passion for Coffee and Community
Brush up on your knowledge of coffee and food service. Be ready to talk about your favourite products and why you love them. This enthusiasm can help you connect with the interviewer and show that you’re genuinely invested in the role.
✨Be Ready to Discuss Team Wellbeing
Think about how you’ve supported team members in the past. Prepare examples of how you’ve checked in on colleagues or celebrated wins together. This will highlight your caring nature and commitment to creating a positive work environment.
