At a Glance
- Tasks: Create memorable customer experiences and assist shoppers in finding their perfect products.
- Company: Join a vibrant local store with a welcoming atmosphere.
- Benefits: Earn £12.71 per hour for 20 hours a week, plus great team vibes.
- Other info: Bring your unique perspective to a fast-paced retail environment.
- Why this job: Be the friendly face that makes customers smile and keeps them coming back.
- Qualifications: A passion for customer service and a proactive attitude.
The predicted salary is between 25000 - 27000 £ per year.
We are looking for a Sales Assistant – Host to join our local store. The role requires 20 hours per week and offers a pay rate of £12.71 per hour for candidates aged 18+. Every visit to our store is a chance to make someone’s day – from the first hello to the final thank you, you will help create a memorable experience. As a host, you’ll be the first smile our customers see, approaching shoppers, understanding their needs and helping them bring their vision to life. You’ll confidently recommend products, spot upselling opportunities, and create moments of joy that keep customers coming back. You’ll also be tech‑savvy, using our systems to check stock, organise home delivery, recommend online exclusives, and handle any queries with ease.
What you’ll be doing
- You will be customer‑obsessed, always considering the impact of your actions on the customer experience.
- You will consistently deliver exceptional customer service to support strong CSAT scores.
- You will be the first point of call for customers, providing assistance across all departments on the shop floor.
- You will help customers find the right products, offer advice where required, and ensure they leave with everything they came in looking for.
- You will process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what’s in store.
- You will ensure the store is well presented and tidy throughout the day.
Training areas
- Tills – Offer a friendly and efficient checkout experience, carefully packing fragile items.
- Shop Floor – Help shoppers find exactly what they’re looking for, offering friendly, knowledgeable support.
- Stock & Delivery – Take in deliveries, check stock, replenish the shop floor, update pricing, and recover the store after busy periods.
This role is customer‑facing.
What we’ll look for in you
- You are customer‑obsessed, putting customers first in every interaction.
- You are confident in offering assistance across a wide range of homeware items.
- You are friendly and proactive, approaching customers to deliver exceptional service.
- You enjoy contributing to a welcoming environment that feels like home for colleagues and customers.
- You bring your sociable nature and enthusiasm to a fast‑paced retail environment.
- You support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Sales Assistant - Host in Newtownabbey employer: Dunelm
Join our vibrant team as a Sales Assistant – Host, where your passion for customer service will shine in a welcoming and supportive environment. With a focus on employee growth, we offer comprehensive training and opportunities to develop your skills while creating memorable experiences for our customers. Located in a community-centric store, you'll enjoy a friendly atmosphere that values individuality and teamwork, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Host in Newtownabbey
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and services we offer. This way, when you chat with customers, you can confidently recommend items and help them find exactly what they need.
✨Tip Number 2
Practice your people skills! Approach potential customers with a smile and a friendly greeting. Remember, it’s all about creating that memorable experience, so be genuine and enthusiastic in your interactions.
✨Tip Number 3
Show off your tech-savvy side! Get comfortable using our systems for stock checks and online exclusives. Being quick and efficient with tech will impress customers and make their shopping experience smoother.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Sales Assistant - Host in Newtownabbey
Some tips for your application 🫡
Show Your Customer Obsession:Make sure to highlight your passion for customer service in your application. We want to see how you put customers first and create memorable experiences, so share any relevant examples from your past roles.
Be Yourself:We’re looking for unique personalities that can bring something fresh to our team. Don’t be afraid to let your individuality shine through in your application – we love diverse perspectives!
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Mention specific skills or experiences that align with the role of Sales Assistant – Host, especially your tech-savviness and ability to recommend products.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dunelm
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Sales Assistant – Host entails. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating memorable customer experiences, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your customer-obsessed mindset.
✨Be Proactive and Friendly
During the interview, let your sociable nature shine through. Practice approaching the interviewer as if they were a customer, engaging them with a warm smile and friendly conversation. This will not only showcase your personality but also reflect the proactive approach they’re looking for in a Sales Assistant.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about the team culture or how they measure customer satisfaction. This shows you're invested in contributing to their welcoming environment.
