At a Glance
- Tasks: Lead a team to create amazing shopping experiences and drive store performance.
- Company: Join Dunelm, a vibrant retail environment focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and a supportive team culture.
- Other info: Opportunity for career growth in a fun and engaging workplace.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Previous management experience in retail and a passion for customer service.
The predicted salary is between 33313 - 33313 £ per year.
We have a fantastic opportunity to join as Assistant Manager (Customer Experience Coach) to work in our Newtownabbey Dunelm Store. As a Coach, you will look after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Find your happy place: Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.
What you’ll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we’ll look for in you:
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day-to-day activity.
- Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-oriented person, able to communicate effectively and build high performing and highly engaged teams.
Customer Experience Manager in Newtownabbey employer: Dunelm
Dunelm is an exceptional employer, offering a vibrant work culture where colleagues are valued as the foundation of our success. Located in Newtownabbey, we prioritise employee growth through hands-on management experience and a commitment to customer satisfaction, ensuring that every team member can thrive in their role. With flexible working options and a focus on creating a positive environment, we empower our staff to deliver outstanding shopping experiences while developing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience philosophy and think of examples from your past that align with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for management roles, especially around team leadership and customer satisfaction. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it shows you’re proactive and really interested in the role!
We think you need these skills to ace Customer Experience Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your management experience and any retail achievements that show you can drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your previous roles have prepared you for this position. Be genuine and let your personality come through!
Showcase Your Team Spirit:Since this role involves managing a team, share examples of how you've successfully led teams in the past. We want to see how you engage and motivate others to create a positive working environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Dunelm
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their values and think about how you can contribute to creating that positive shopping experience. Be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Showcase Your Management Skills
As a potential Customer Experience Manager, you'll need to demonstrate your leadership abilities. Prepare specific examples of how you've successfully managed teams in the past, focusing on how you engaged colleagues and drove performance. Highlight any experience with training or mentoring team members.
✨Be Commercially Savvy
Familiarise yourself with retail metrics and KPIs that are relevant to the role. Think about how you can drive sales growth and improve stock management. During the interview, discuss strategies you've implemented in previous positions that led to increased sales or improved stock integrity.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you as well.
