Dunelm's Quality Assurance Lead will head a team of Quality Assessors within our Customer Care Centre, guiding quality and compliance while embracing automation and analytics to improve customer experiences. This remote role involves occasional travel to Leicester or Manchester to align with teams.
You'll drive calibration, analyse customer and performance data, coach staff, and partner with Operations, Training and Change teams to deliver practical improvements across journeys.
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Remote QA Lead - Drive Insights & Automation in Manchester employer: Dunelm
Dunelm is an excellent employer that prioritises a friendly and supportive work culture, making it a great place for those looking to thrive in retail. With competitive pay rates and flexible hours, employees enjoy opportunities for growth and development while contributing to a welcoming shopping experience for customers. Located in the heart of the community, Dunelm fosters a sense of belonging and teamwork among its staff.
