Dunelm is recruiting a Customer Care Change Implementation & Engagement Manager in Manchester on a 12 month fixed term contract. You will shape the colleague experience and drive successful change across our Customer Care Centre, embedding new initiatives into daily operations and ensuring customers receive exceptional service.
You will lead engagement activities, manage communications, and partner with operations and design teams to deliver organisational change, guided by data and feedback to
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Customer Care Change & Engagement Lead in Manchester employer: Dunelm
Dunelm is an excellent employer that prioritises a friendly and supportive work culture, making it a great place for those looking to thrive in retail. With competitive pay rates and flexible hours, employees enjoy opportunities for growth and development while contributing to a welcoming shopping experience for customers. Located in the heart of the community, Dunelm fosters a sense of belonging and teamwork among its staff.
