At a Glance
- Tasks: Lead a vibrant store team and create amazing customer experiences every day.
- Company: Join Dunelm, the UK's top choice for homewares, where we make home life lovelier.
- Benefits: Enjoy great perks, career growth opportunities, and a welcoming workplace culture.
- Other info: Dynamic retail environment with endless opportunities to learn and grow.
- Why this job: Make a real impact in your community while helping customers feel at home.
- Qualifications: Natural leadership skills, customer-focused mindset, and a passion for coaching others.
The predicted salary is between 36000 - 60000 £ per year.
At Dunelm, we're all about helping people feel truly at home—now and for generations to come. That’s not just something we say; it’s something we live and breathe in every store, every day.
We’re looking for a Store Coach to run our amazing store in Catford. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop.
It’s a hands-on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!). We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference.
Seeing as we have 200+ stores across the UK it’s safe to say we know a thing or two about great shopping experiences - and it all starts with our people. Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow. So, get stuck in, take pride in your store, and make the most of everything on offer. There’s something for everyone here – and that includes you!
What you’ll be doing
- Customer Acquisition – You’ll be the friendly face behind growing our local presence—whether boosting Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
- Customer Obsession – You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion the Customer First mindset, helping the team deliver consistently great service and strong NPS results.
- Trading Mindset – You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky-high.
- Process & Compliance – From click-and-collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store.
- Empower the Team – You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you
- A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
- Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
- Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
- Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly behind the scenes.
- Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Management
Industry: Retail
Store Manager in London employer: Dunelm
Dunelm in Bridgend offers a vibrant work environment where team members are valued for their contributions to creating welcoming experiences for customers. As a part-time Barista & Coffee Shop Assistant, you'll enjoy flexible weekend hours, opportunities for personal growth in the hospitality sector, and the chance to develop your coffee expertise while being part of a supportive and energetic team dedicated to excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dunelm, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dunelm!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dunelm, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dunelm and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dunelm that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dunelm
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
