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- Tasks: Lead a vibrant store team and create amazing customer experiences every day.
- Company: Join Dunelm, the UK's top choice for homewares, where we make home life lovelier.
- Benefits: Enjoy great perks, career growth opportunities, and a welcoming workplace culture.
- Why this job: Make a real impact in your community while helping customers feel at home.
- Qualifications: Natural leadership skills, customer-focused mindset, and a passion for coaching others.
- Other info: Dynamic retail environment with endless opportunities to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
At Dunelm, we're all about helping people feel truly at home—now and for generations to come. That’s not just something we say; it’s something we live and breathe in every store, every day.
We’re looking for a Store Coach to run our amazing store in Catford. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop.
It’s a hands-on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!). We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference.
Seeing as we have 200+ stores across the UK it’s safe to say we know a thing or two about great shopping experiences - and it all starts with our people. Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow. So, get stuck in, take pride in your store, and make the most of everything on offer. There’s something for everyone here – and that includes you!
What you’ll be doing
- Customer Acquisition – You’ll be the friendly face behind growing our local presence—whether boosting Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
- Customer Obsession – You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion the Customer First mindset, helping the team deliver consistently great service and strong NPS results.
- Trading Mindset – You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky-high.
- Process & Compliance – From click-and-collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store.
- Empower the Team – You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you
- A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
- Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
- Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
- Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly behind the scenes.
- Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Management
Industry: Retail
Store Manager in London employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Dunelm's website and social media. This will help you understand their values and how they connect with customers, which is key for a Store Manager role.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll be leading a team and interacting with customers daily. Think of examples from your past experiences where you've successfully coached or inspired others, and be ready to share those stories.
✨Tip Number 3
Show your passion for homewares! When you're in the interview, let your enthusiasm for creating great customer experiences shine through. Talk about your favourite home products and how they can enhance a customer's life—this will resonate with Dunelm's mission.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for homewares and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Store Manager role. Mention specific examples of how you've created brilliant customer experiences in the past.
Show Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership qualities. Share stories about how you've empowered others and fostered a positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dunelm!
How to prepare for a job interview at Dunelm
✨Know the Company Inside Out
Before your interview, take some time to really understand Dunelm's mission and values. Familiarise yourself with their product range and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached others or improved team performance. Highlight your empathy and how you bring out the best in your colleagues.
✨Emphasise Customer Obsession
Dunelm is all about creating brilliant customer experiences. Be ready to discuss how you've previously enhanced customer satisfaction or loyalty. Share specific strategies you've implemented to make shopping easier and more enjoyable for customers.
✨Be Ready to Discuss Operational Excellence
Since this role involves a hands-on approach to operations, prepare to talk about your experience with process management and compliance. Think of examples where you've improved store efficiency or maintained high standards, and be ready to explain how you can apply that to Dunelm.