Sales Assistant - Self Service Tills in Livingston

Pay: 16-17 - £8.00 per hour. 18+ - £12.71 per hour. 16hrs per week.

Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.

As a self‑service till specialist, you’ll be right where the action is, supporting customers at one of the most important parts of their shopping journey. Whether someone’s in a hurry, looking for a bit of help, or just wants a friendly face nearby, you’ll be there to make sure everything runs smoothly. You’ll be confident using our tech, quick to solve any hiccups, and always ready to step in with a smile. You’ll keep an eye on multiple tills at once, making sure no customer feels unseen or stuck. It’s all about creating a checkout experience that’s fast, friendly, and fuss‑free. Because when the last thing a customer sees is great service, it’s the first thing they remember.

What you'll be doing:

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
• You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Serving our customers at checkouts across different types of tills, handling in store purchases, as well as in‑store and online returns.
• Overseeing multiple self‑service tills and supporting when required, ensuring all items are scanned correctly and maintaining the cleanliness and functionality of tills.
• Serving customers who have purchased via Click & Collect.
• Helping shoppers find exactly what they’re looking for – and maybe even something they didn’t know they needed.
• When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty‑handed.
• You’ll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs.
• While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a back‑room job – it’s customer‑facing too.
• You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well‑presented, and ready to go.

You’ll also be trained in all aspects of customer‑facing store life, including shop floor assistance, hosting, and stock & delivery.

What we'll look for in you:

• You are customer obsessed – you put customers first in every interaction.
• The ability to multitask and oversee multiple self‑service tills in use at the same time and the confidence to offer assistance when required.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You’ll bring your sociable nature and enthusiasm to a fast‑paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.
• We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.