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- Tasks: Lead and inspire a team of service desk technicians to deliver top-notch support.
- Company: A leading homewares retailer in the UK with a focus on team growth.
- Benefits: Hybrid working, career growth opportunities, and a dynamic work environment.
- Why this job: Join a vibrant team and make a real difference in customer support.
- Qualifications: Experience in service desk management and a passion for team development.
- Other info: Strategic role with a focus on continuous improvement and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading homewares retailer in the UK is looking for a Service Desk Lead to nurture and develop a talented team of service desk technicians. This role involves motivating the team to deliver exceptional support while championing best practices and driving continuous improvement initiatives. Located in Leicester, with a hybrid working policy, this position offers a dynamic environment for strategic and operational excellence while promising career growth opportunities.
Service Desk Lead - Hybrid Role with Team Growth in Leicester employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead - Hybrid Role with Team Growth in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a good fit for the role but also for the team. Tailor our answers to reflect how we can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This helps us get comfortable with common questions and allows us to refine our responses, making us more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the role.
We think you need these skills to ace Service Desk Lead - Hybrid Role with Team Growth in Leicester
Some tips for your application 🫡
Show Your Passion for Team Growth: When writing your application, let us know how you’ve nurtured and developed teams in the past. Share specific examples that highlight your leadership style and how you motivate others to excel.
Highlight Your Support Skills: Make sure to emphasise your experience in delivering exceptional support. We want to see how you've championed best practices and driven improvements in previous roles, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this role. Mention why you’re excited about working with a leading homewares retailer and how your skills align with our dynamic environment in Leicester.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to grow with us!
How to prepare for a job interview at Dunelm
✨Know the Company Inside Out
Before your interview, make sure you research the homewares retailer thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Desk Lead, you'll need to demonstrate your ability to motivate and develop a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented best practices. Be ready to discuss how you can inspire others to deliver exceptional support.
✨Emphasise Continuous Improvement
This role is all about driving continuous improvement initiatives. Think of specific strategies or processes you've implemented in previous roles that have led to better performance or efficiency. Be prepared to share these insights during your interview to highlight your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team's current challenges, growth opportunities, and the company's vision for the future. This shows that you're not just interested in the role, but also in how you can contribute to the team's success.
