Dunelm, the UK's leading homeware retailer, is seeking a Service Desk Lead in Leicester on a 12-month fixed-term contract. You will lead a team of service desk technicians, set objectives, and ensure high service levels to support colleagues across the business.
You will implement ITIL-aligned processes, drive improvements, manage incidents and escalations, and collaborate with the Support Principal to align with business needs. Hybrid work with at least one day in Leicester office.
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Hybrid Service Desk Lead - People & Process Champion in Leicester employer: Dunelm
Dunelm is an excellent employer that prioritises a friendly and supportive work culture, making it a great place for those looking to thrive in retail. With competitive pay rates and flexible hours, employees enjoy opportunities for growth and development while contributing to a welcoming shopping experience for customers. Located in the heart of the community, Dunelm fosters a sense of belonging and teamwork among its staff.
