Sales Assistant - Self Service Tills in Kettering

Your local store is looking for 16hrs per week Sales Assistant - Self Service Tills. Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance.

Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again. As a self-service till specialist, you’ll be right where the action is, supporting customers at one of the most important parts of their shopping journey. Whether someone’s in a hurry, looking for a bit of help, or just wants a friendly face nearby, you’ll be there to make sure everything runs smoothly. You’ll be confident using our tech, quick to solve any hiccups, and always ready to step in with a smile. You’ll keep an eye on multiple tills at once, making sure no customer feels unseen or stuck. It’s all about creating a checkout experience that’s fast, friendly, and fuss‑free. Because when the last thing a customer sees is great service, it’s the first thing they remember.

What you'll be doing

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
• You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Serving our customers at checkouts across different types of tills, handling in store purchases, as well as in‑store and online returns.
• Overseeing multiple self‑service tills and supporting when required, ensuring all items are scanned correctly and maintaining the cleanliness and functionality of tills.
• Serving customers who have purchased via Click & Collect.
• Helping shoppers find exactly what they’re looking for on the shop floor, offering friendly, knowledgeable support that leaves a lasting impression.
• Using our iPad systems to place orders for home delivery when something isn’t available on the shelves.
• Delivering our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs.
• Taking in deliveries, checking stock, and replenishing the shop floor while keeping displays looking their best.

What we'll look for in you

• You are customer obsessed - you put customers first in every interaction.
• The ability to multitask and oversee multiple self‑service tills in use at the same time and the confidence to offer assistance when required.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You’ll bring your sociable nature and enthusiasm to a fast‑paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone.
• We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.