At a Glance
- Tasks: Lead a team to create amazing customer experiences and boost store performance.
- Company: Dunelm, the UK's top choice for homewares with a welcoming culture.
- Benefits: Great perks, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with no two days the same, perfect for creative thinkers.
- Why this job: Make a real impact in helping customers feel at home every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. We’re looking for a Store Coach Designate to cover stores around the Kent Region. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop. It’s a hands‑on role where your attention to detail will make life easier – not just for customers, but for your team too.
You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front. Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK’s number one choice for homewares because we make home life lovelier for our customers.
We’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home. We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!). We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference.
Seeing as we have 200+ stores across the UK, it’s safe to say we know a thing or two about great shopping experiences – and it all starts with our people. Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow. So, get stuck in, take pride in your store, and make the most of everything on offer. There’s something for everyone here – and that includes you!
What you’ll be doing
- Customer Acquisition: You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e‑receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
- Customer Obsession: You’ll coach and empower our Hosts to deliver a seamless, multi‑channel shopping experience—from mobile point‑of‑sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
- Trading Mindset: You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky‑high.
Store Manager - Designate in Kent employer: Dunelm
At Dunelm, we pride ourselves on creating a welcoming and supportive work environment where our employees can thrive. As a Store Manager - Designate in the Kent Region, you will enjoy a hands-on role that not only allows you to lead a passionate team but also offers numerous opportunities for personal and professional growth. With a strong focus on employee well-being, competitive benefits, and a culture that values creativity and collaboration, Dunelm is an excellent employer for those looking to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Designate in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Dunelm's website and social media. This will help you understand their values and how they connect with customers, which is key for a Store Manager role.
✨Tip Number 2
Practice your people skills! As a Store Coach Designate, you'll be working closely with your team and customers. Think of examples from your past experiences where you've made a difference in customer service or team dynamics, and be ready to share them.
✨Tip Number 3
Show your passion for homewares! When you're chatting with the hiring team, let your enthusiasm for creating great shopping experiences shine through. Share your ideas on how to make the store feel welcoming and how to engage customers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Store Manager - Designate in Kent
Some tips for your application 🫡
Show Your Passion for Home:When you're writing your application, let your love for homewares shine through! Share why you believe in creating a welcoming environment and how you can help customers feel at home. We want to see your personality and passion come alive on the page!
Highlight Your People Skills:As a Store Manager Designate, you'll be working with a team and customers alike. Make sure to showcase your experience in coaching and empowering others. Tell us about times you've made a difference in someone's day or helped a team member grow—this is what we’re all about!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure your layout is clean and easy to read. A polished application shows us you care about the little things, just like we do in our stores.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there. Let’s get started on this journey together!
How to prepare for a job interview at Dunelm
✨Know the Company Inside Out
Before your interview, take some time to really understand Dunelm's mission and values. Familiarise yourself with their approach to customer service and how they create a welcoming environment. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Store Manager Designate, your ability to connect with people is crucial. Prepare examples of how you've successfully coached or empowered teams in the past. Think about times when you've turned a challenging situation into a positive experience for both customers and staff—this will highlight your leadership style.
✨Demonstrate Your Operational Savvy
Dunelm values attention to detail and operational excellence. Be ready to discuss your experience with managing store operations, from merchandising to inventory management. Bring specific examples of how you've improved processes or enhanced the shopping experience in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just looking for any job, but that you're keen on making a meaningful contribution to Dunelm's success.
