At a Glance
- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join a thriving coffee shop team that values connection and community.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Opportunity to bring your unique perspective and ideas to our vibrant team.
- Why this job: Be at the heart of making someone's day better with every cup.
- Qualifications: Customer-focused attitude and teamwork experience are essential.
The predicted salary is between 12400 - 13200 € per year.
Your local store is looking for a minimum of 20 hours per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.
What you'll be doing:
- Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers' high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork.
What we’ll look for in you:
- You are customer obsessed - you put customers first in every interaction.
- You’re flexible, able to work across the weekends and evenings.
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment.
- You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience.
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers' faces.
- We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Barista/Coffee Shop Assistant in Kent employer: Dunelm
At Pausa, we pride ourselves on creating a vibrant and supportive work environment where every Barista/Coffee Shop Assistant plays a crucial role in delivering exceptional customer experiences. With competitive pay rates, flexible hours, and opportunities for personal growth within our thriving coffee shop culture, you’ll find a rewarding career that values your contributions and encourages you to bring your unique flair to the team. Join us in making every cup of coffee a moment of joy for our customers while enjoying the camaraderie of a dedicated team in a bustling atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Barista/Coffee Shop Assistant in Kent
✨Tip Number 1
Get to know the coffee shop vibe! Pop in for a coffee before applying and chat with the staff. This shows your genuine interest and helps you understand the team culture.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on how to create joyful experiences. Remember, it’s all about making customers feel special!
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples from past jobs where you worked well with others. The interviewers will want to see how you can contribute to their tight-knit team.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Barista/Coffee Shop Assistant in Kent
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and what it means to you. Share any experiences you've had that highlight your enthusiasm for the beverage and customer service.
Highlight Teamwork Skills:We’re all about working together at Pausa, so make sure to mention any previous team experiences. Talk about how you’ve collaborated with others to create a positive environment or tackle challenges.
Be Customer Obsessed:In your application, emphasise your commitment to customer satisfaction. Share examples of how you've gone above and beyond to ensure customers leave with a smile, just like we do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen to join our Pausa family!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and the menu items offered at Pausa. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you made their day better, as this aligns perfectly with the customer-obsessed culture they’re looking for.
✨Teamwork is Key
Be ready to discuss your experience working in a team. Share specific instances where you collaborated effectively under pressure, as this role requires a strong team player who can thrive in a busy environment.
✨Bring Your Personality
Don’t be afraid to let your personality shine through during the interview. They want someone who brings something new to the table, so share your unique perspectives and ideas on how to enhance the customer experience at Pausa.
