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- Tasks: Lead a dynamic team to enhance customer experience and drive sales in-store.
- Company: Join Dunelm, a vibrant retail environment focused on teamwork and customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact by creating amazing shopping experiences for customers.
- Qualifications: Previous management experience in retail and a passion for stock management.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity to join as Deputy Manager (Customer Experience Coach) to work in our Inverness Dunelm Store. As a Coach, you will be looking after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.
What you’ll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we’ll look for in you:
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day to day activity.
- Part time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-orientated person, able to communicate effectively and build high performing and highly engaged teams.
Deputy Store Manager in Inverness employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager in Inverness
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! As a Deputy Store Manager, you'll need to demonstrate how you handle various situations. Think of examples from your past experience where you’ve gone above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the store and its management style. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Dunelm.
We think you need these skills to ace Deputy Store Manager in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Store Manager role. Highlight your management experience and any retail achievements that show you're commercially driven.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about stock management and customer experience. Share specific examples of how you've improved store performance or enhanced customer satisfaction in previous roles.
Showcase Your Team Spirit: We love team players! In your application, mention how you've successfully led teams in the past. Talk about your approach to colleague engagement and creating a positive work environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Dunelm
✨Know Your Store Inside Out
Before the interview, make sure you familiarise yourself with the Dunelm store in Inverness. Understand their product range, current promotions, and customer service ethos. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve engaged colleagues and driven performance. Use specific metrics or KPIs to illustrate your impact.
✨Emphasise Customer Experience
Since customer focus is key, think of instances where you've gone above and beyond to enhance customer satisfaction. Be ready to discuss how you would ensure an amazing shopping experience at Dunelm, perhaps by sharing ideas for improving stock management or merchandising.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the Deputy Store Manager role. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.