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- Tasks: Lead and inspire teams to create amazing customer experiences in-store.
- Company: Dunelm, the UK's top choice for homewares with a welcoming culture.
- Benefits: Great benefits, opportunities for growth, and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Natural leader with a passion for customer service and team empowerment.
- Other info: Join a dynamic team where no two days are the same!
The predicted salary is between 30000 - 42000 £ per year.
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. We’re looking for a Store Coach Designate to cover stores around the Sussex Region. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop. It’s a hands-on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!). We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference. Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow.
What you’ll be doing:
- Customer Acquisition: You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
- Customer Obsession: You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
- Trading Mindset: You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky-high.
- Process & Compliance: From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store.
- Empower the Team: You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you:
- A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
- Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
- Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
- Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly behind the scenes.
- Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
Store Manager - Designate in Horsham employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Designate in Horsham
✨Tip Number 1
Get to know the company culture before your interview. Check out Dunelm's social media and website to see how they engage with customers and their community. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store. Being able to demonstrate your customer obsession and problem-solving skills will really impress the interviewers.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've empowered your team in the past. Dunelm is looking for someone who can inspire others, so make sure you highlight your coaching experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dunelm family and making a difference in the store.
We think you need these skills to ace Store Manager - Designate in Horsham
Some tips for your application 🫡
Show Your Passion for Home: When you're writing your application, let your love for homewares shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create their perfect home.
Be Customer-Obsessed: Make sure to emphasise your customer service skills. We want to see how you’ve gone above and beyond in previous roles to make shopping experiences memorable. Remember, it’s all about making customers feel at home!
Highlight Your Leadership Skills: As a Store Manager Designate, you’ll be leading a team. Use your application to showcase your leadership style and how you empower others. Share examples of how you’ve coached or inspired your team in the past.
Keep It Organised and Clear: Your application should reflect your process-savvy nature. Keep your writing clear and organised, just like you would keep a well-run store. Don’t forget to apply through our website for a smoother process!
How to prepare for a job interview at Dunelm
✨Know the Company Inside Out
Before your interview, take some time to really understand Dunelm's mission and values. Familiarise yourself with their customer-first approach and how they create a welcoming environment. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Store Manager Designate, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached others in the past, and be ready to discuss your leadership style and how it aligns with Dunelm’s culture.
✨Emphasise Customer Obsession
Dunelm is all about creating brilliant customer experiences. Think of specific instances where you’ve gone above and beyond for customers. Be prepared to share how you would empower your team to deliver exceptional service and maintain high NPS results.
✨Be Ready to Discuss Operational Excellence
Since this role involves a strong focus on operations, come prepared to talk about your experience with process compliance and stock management. Highlight any strategies you've implemented to improve efficiency and ensure a smooth-running store.