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- Tasks: Lead a team to create amazing customer experiences and boost local presence.
- Company: Dunelm, the UK's top choice for homewares with a welcoming culture.
- Benefits: Great benefits, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Natural leader with a passion for customer service and team empowerment.
- Other info: Join a dynamic team where every day brings new challenges and opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. We’re looking for a Store Coach Designate to cover stores around the West Sussex Region. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop.
It’s a hands-on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home. We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference.
What you’ll be doing:
- Customer Acquisition – You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door.
- Customer Obsession – You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience. You’ll champion the Customer First mindset, helping the team deliver consistently great service.
- Trading Mindset – You’ll spot opportunities, act fast, and make sure our store is always looking its best.
- Process & Compliance – You’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards.
- Empower the Team – You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent and help your team grow and thrive.
What we’ll look for in you:
- A natural leader – You know how to bring out the best in others and lead with empathy.
- Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow and you’re not afraid to lead by example.
- Commercially curious – You spot opportunities and act on them.
- Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly.
- Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a diverse and dynamic team.
Store Manager in Horsham employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Horsham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Dunelm's website and social media. This will help you understand their values and how they treat their customers and employees, which is key for a Store Manager role.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll need to lead and inspire your team. Think of examples from your past experiences where you've successfully coached others or improved customer experiences, and be ready to share those stories.
✨Tip Number 3
Show your passion for homewares! When you're chatting with the hiring team, let your enthusiasm for creating a welcoming shopping experience shine through. Share your ideas on how to boost customer engagement and make the store feel like home.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Store Manager in Horsham
Some tips for your application 🫡
Show Your Passion for Home: When writing your application, let your love for creating a welcoming home shine through. Share personal experiences or ideas that reflect how you can help customers feel at home in their shopping experience.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team. Make sure to showcase your leadership style and any relevant experiences where you've empowered others or improved team dynamics. We want to see how you bring out the best in people!
Be Customer-Obsessed: Dunelm is all about the customer! In your application, emphasise your commitment to delivering exceptional customer service. Share examples of how you've gone above and beyond to create memorable shopping experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our Dunelm family right from the start!
How to prepare for a job interview at Dunelm
✨Know the Company Inside Out
Before your interview, take some time to really understand Dunelm's mission and values. Familiarise yourself with their customer-first approach and how they create a welcoming environment. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached others or improved team performance. Highlight your empathetic leadership style and how it contributes to a positive work culture.
✨Emphasise Customer Obsession
Dunelm is all about making customers feel at home, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to providing exceptional service and creating memorable shopping experiences.
✨Be Ready to Discuss Operational Excellence
Since the role involves a strong focus on operations, prepare to talk about your experience with process management and compliance. Think of examples where you've improved store efficiency or maintained high standards. This will show that you can keep things running smoothly behind the scenes while also delivering great customer experiences.
