Head of Supply Chain Transformation & Continuous Improvement

There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. We are determined in our plans to increase further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape.

Department Overview: Our Continuous Improvement (CI) team is responsible for enhancing efficiency, quality, and innovation within the business by identifying and implementing process improvements. Their key accountabilities include streamlining workflows, applying Lean and Six Sigma methodologies, analysing performance data, driving change management, and creating a culture of problem-solving and innovation. They work closely with departments such as Operations, IT, People, Finance, and Customer Service to optimise processes, reduce costs, improve customer satisfaction, and support business growth.

What you’ll be doing:

• The Head of Supply Chain Transformation & Continuous Improvement is responsible for driving operational excellence, efficiency, and scalability across the e-commerce, fulfilment, warehousing, and last-mile delivery ecosystem.
• This role focuses on identifying and implementing best practices, optimising logistics operations, enhancing digital transformation, and creating a culture of continuous improvement.
• Develop and implement a continuous improvement strategy across fulfilment centres, warehousing, and last-mile delivery operations.
• Utilise Lean, Six Sigma, and automation strategies to optimise order fulfilment, inventory management, and logistics processes.
• Identify bottlenecks in e-commerce fulfilment and retail store replenishment and implement solutions to improve order accuracy, speed, and cost-efficiency.
• Define and monitor key performance indicators (KPIs) such as order cycle time, fulfilment accuracy, on-time delivery, and cost per order.
• Establish standardised operating procedures (SOPs) for warehousing, picking, packing, and shipping processes.
• Lead supply chain digital transformation initiatives, including automation, robotics, AI-driven forecasting, and advanced warehouse management systems (WMS & TMS).
• Drive the implementation of real-time tracking, IoT-enabled warehouse technology, and AI-powered inventory optimisation.
• Enhance last-mile delivery strategies to improve customer experience, reduce costs, and optimise route planning.
• Strengthen partnerships with third-party logistics (3PLs), courier services, and delivery aggregators to scale operations efficiently.
• Implement omnichannel fulfilment strategies, including Buy Online Pickup In-Store (BOPIS), and Same-day Delivery models.
• Develop a high-performing team through coaching, mentoring and training continuous improvement specialists and operational leaders.
• Implement sustainable warehousing and transportation practices, including green logistics and carbon footprint reduction initiatives.

What we’ll look for in you:

• Strong experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and ERP platforms.
• Demonstrated success in leading large-scale digital transformation and operational efficiency projects.
• Strong leadership, problem-solving, and cross-functional collaboration skills.
• Experience in working with 3PLs, last-mile delivery providers, and omnichannel fulfilment strategies.
• Bachelor’s or master’s degree in supply chain management, Business, Operations, or a related field.
• A high level of experience in supply chain, logistics, fulfilment, or warehouse operations, with a focus on e-commerce and retail.
• Expertise in Lean, Six Sigma, process optimization, and automation technologies.
• A proven track record of implementing an Automation strategy and significant investment from concept to go live, demonstrating the delivery of the ROI business case.