Sales Assistant - Self Service Tills in Fareham

Your local store is looking for 24 hrs per week Sales Assistant - Self Service Tills. Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance.

As a self-service till specialist, you’ll be right where the action is, supporting customers at one of the most important parts of their shopping journey. You’ll be confident using our tech, quick to solve any hiccups, and always ready to step in with a smile. You’ll keep an eye on multiple tills at once, making sure no customer feels unseen or stuck. It’s all about creating a checkout experience that’s fast, friendly, and fuss‑free.

What you'll be doing

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
• You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Serving our customers at checkouts across different types of tills, handling in store purchases, as well as in-store and online returns.
• Overseeing multiple self-service tills and supporting when required, ensuring all items are scanned correctly and maintaining the cleanliness and functionality of tills.
• Serving customers who have purchased via Click & Collect.
• Helping shoppers find exactly what they’re looking for on the shop floor, offering friendly, knowledgeable support that leaves a lasting impression.
• Using our iPad systems to place orders for home delivery when something isn’t available on the shelves.
• Delivering our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs.
• Taking in deliveries, checking stock, and replenishing the shop floor while keeping displays looking their best.

What we’ll look for in you

• You are customer obsessed - you put customers first in every interaction.
• The ability to multitask and oversee multiple self-service tills in use at the same time and the confidence to offer assistance when required.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You’ll bring your sociable nature and enthusiasm to a fast‑paced retail environment.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone.

We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.