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- Tasks: Shape the colleague technology experience by managing tools and supporting SaaS onboarding.
- Company: Dunelm is the UK's leading homewares retailer, dedicated to a supportive workplace culture.
- Benefits: Enjoy hybrid work options, training courses, conferences, and social events.
- Why this job: Join a collaborative team where your ideas shape technology solutions and enhance colleague experiences.
- Qualifications: Strong technical skills in Microsoft 365, MDM tools, and project delivery are essential.
- Other info: Inclusive environment welcoming diverse backgrounds; on-call duties shared for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
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Tech Recruitment Partner @ Dunelm | Talent Acquisition, Recruitment Strategy
Endpoint and Collaboration Engineer
This is a hybrid role based from home and our office in Leicester.
At Dunelm, we believe that feeling at home shouldn’t stop at your front door. As the UK’s leading homewares retailer, we’re passionate about creating a workplace where our colleagues feel just as comfortable, supported, and valued as our customers do.
About the Team
Our Colleague Technology Engineering team is responsible for delivering a seamless and secure end-user computing experience to over 11,000 colleagues and 5,000+ devices across 180+ locations. We equip our teams with the tools they need to thrive—whether that’s the latest laptops, Microsoft 365, Intune, Jamf, or Yealink collaboration equipment.
You’ll be joining a collaborative and forward-thinking group of engineers, including three Endpoint and Collaboration Engineers, an Endpoint Security Engineer, and a growing Identity & Access Management team. With guidance from our Tech Lead and Principal Engineer, and support from our Agile Delivery Lead and Business Analyst.
In Colleague Technology Engineering, we celebrate success, educate, and support one another. With the regular offer of training courses, the opportunity to attend conferences and seminars, and out of work socials, you’ll have everything you need to grow your skills, network with your peers and build a lasting bond with your teammates.
Your Role
As an Endpoint and Collaboration Engineer, you’ll play a key role in shaping the colleague technology experience at Dunelm. From managing endpoint and collaboration tools to supporting SaaS onboarding and driving the adoption of generative AI, your work will directly impact how our teams connect, collaborate, and deliver for our customers.
You’ll be involved throughout the full project lifecycle—from discovery and design to implementation and support—ensuring that every solution is secure, scalable, and user-friendly. We work in an agile environment where your ideas and feedback help shape our roadmap.
You will work across the entire project lifecycle, from solution discovery and design, through to proof of concept, implementation and support transition. This is a unique chance to engage with all facets of the business, understand key processes, and lead the roll-out of new services and devices to our colleagues.
Following a thorough onboarding process, you’ll join our emergency out-of-hours on-call rota. Rest assured, this is shared among the team and happens on a rotational basis to maintain a healthy work-life balance. Additionally, your time on-call will be fairly compensated.
What We’re Looking For
We’re looking for someone with strong technical expertise and a people-first mindset. You’ll ideally bring:
- Advanced experience with Microsoft 365, particularly Intune, SharePoint Online, and Teams.
- In-depth knowledge of MDM tools (Intune, SCCM) and device provisioning (Autopilot, SCCM).
- Strong understanding of Windows 10/11, iOS/iPadOS, Android, and MacOS.
- Working knowledge of file storage technologies, data migrations, collaboration platforms (Teams, Teams Room & Slack), and SaaS onboarding.
- Proven experience of successfully delivering large scale projects both solo and as part of a team.
- Experience with automation (PowerShell, Graph API)Experience with Microsoft 365 Compliance features (DLP, Rights Management, Data Classification)
- Articulate and able to educate others on work we have completed both verbally andin writing.
- Microsoft MD-100/101or MD-102 certification.
- Knowledge of email technologies and standards (SPF, DMARC,DKIM, BIMI).
- In depth knowledge of MacOS usage and administration.
- Working knowledge of common attack surfaces/vectors and RBAC/least privileged access.
- Working knowledge of IDP solutions such as Active Directory, Entra ID, and Google Cloud Identity.
- Working knowledge of user provisioning, single sign-on and multi-factor authentication.
- Experience using Jamf for MacOS management. Ideally at Jamf 100 or above level.
- Experience administering Mimecast (Administration and investigation).
What You Bring
- A collaborative, can-do attitude and a passion for improving the colleague experience
- The ability to communicate clearly and confidently with technical and non-technical audiences.
- A proactive approach to problem-solving and continuous improvement.
- A commitment to documentation, knowledge sharing, and future-proofing your work.
Apply now to join our team!
We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neurodiversity, gender or sexual identity, socio-economic background, or education.
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Mid-Senior level
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Employment type
Full-time
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Job function
Engineering and Information Technology
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Industries
Retail
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Endpoint & Collaboration Engineer employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endpoint & Collaboration Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Jamf. Having hands-on experience or relevant projects to discuss can really set you apart during conversations.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience with large-scale project delivery. Be ready to share specific examples of how you've successfully managed projects from start to finish, as this is a key aspect of the role.
✨Tip Number 4
Showcase your collaborative mindset by thinking of ways you can contribute to team success. Be prepared to discuss how you’ve worked effectively in teams before and how you can bring that same energy to Dunelm.
We think you need these skills to ace Endpoint & Collaboration Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Endpoint & Collaboration Engineer role. Focus on your expertise with Microsoft 365, Intune, and any project management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and improving colleague experiences. Mention specific projects or achievements that demonstrate your ability to deliver large-scale projects successfully.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description such as MDM tools, automation, and collaboration platforms. Use bullet points for clarity.
Showcase Soft Skills: Dunelm values a people-first mindset. Include examples of how you've communicated effectively with both technical and non-technical audiences, and how you've contributed to team success.
How to prepare for a job interview at Dunelm
✨Showcase Your Technical Skills
Make sure to highlight your advanced experience with Microsoft 365, especially Intune and Teams. Be prepared to discuss specific projects where you successfully implemented these tools, as this will demonstrate your technical expertise.
✨Emphasise Collaboration Experience
Since the role involves working closely with a team, share examples of how you've collaborated on large-scale projects. Discuss your approach to teamwork and how you’ve contributed to a positive team dynamic.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you faced challenges in previous roles and how you overcame them, particularly in relation to endpoint management and collaboration tools.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when explaining technical concepts to non-technical audiences. This is crucial for the role, as you'll need to educate others about the technologies you work with.
