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- Tasks: Support customers via phone, live chat, and email with product queries and delivery updates.
- Company: Dunelm, a friendly and supportive team dedicated to customer satisfaction.
- Benefits: Earn £12.21 per hour, receive full training, and enjoy flexible working hours.
- Why this job: Join a caring team and make a real difference in customers' lives.
- Qualifications: Strong internet connection, computer skills, and a positive attitude.
- Other info: Potential for permanent roles for top performers after the seasonal contract.
Overview
Customer Service Advisor – Seasonal Role (16 Week Fixed Term Contract)
Location: Remote | Full-Time
Pay – £12.21 per hour
At Dunelm, we’re proud to be there for our customers, whether they’re decorating a first home, refreshing a favourite room, or searching for that perfect seasonal touch.
We’re looking for friendly, confident and helpful people to join our Customer Service team on a full-time, temporary basis for 16 weeks, starting on the 10th November. While this is a seasonal role, we’re excited to share that some of our best-performing team members—those who truly shine and align with our values—may be considered for permanent opportunities, subject to business needs and available headcount.
We’re here for our customers 7 days a week, so we’re looking for people who can be fully flexible, including evenings and weekends.
Your first 4 weeks will be dedicated to training, Monday to Friday, 9 am – 5 pm, giving you time to settle in and build confidence.
After training, you’ll move onto a rotating shift pattern that may include:
- Weekdays: 8 am – 9 pm
- Saturdays: 8 am – 6:30 pm
- Sundays: 9 am – 5 pm
Shifts will vary weekly and may change depending on business needs—so if you enjoy variety and can stay flexible, you’ll feel right at home here.
Why you’ll love working with us
You’ll be joining a team that cares, not just about customers, but about each other too. We’re friendly, supportive, and proud of the role we play in helping customers feel right at home.
If you enjoy great conversations, solving problems, and being part of a team that truly makes a difference, you’re bound to fit right in.
What you\’ll be doing
No two days are quite the same. You’ll support customers via phone, live chat and email, helping with everything from product queries to delivery updates.
You’ll receive full training and ongoing support, because when you feel confident, our customers feel well looked after too.
Whether you’re answering a quick question or solving a more complex issue, you’ll bring a calm, clear and customer-focused approach to every interaction.
What we\’ll look for in you
A quiet, private space to work from home
- A strong internet connection (at least 30mbps download speed)
- Confidence with computers and a natural way with words
- A positive attitude and a genuine desire to help people
- We\’ll provide a laptop, headset and everything else you need to get started
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Customer Service Advisor (WFH) employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (WFH)
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Dunelm's website and social media. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Be flexible and open-minded! Since this role requires adaptability, be ready to discuss your availability and willingness to work varied shifts. Highlighting your flexibility can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the Dunelm team.
We think you need these skills to ace Customer Service Advisor (WFH)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for people who can connect with our customers.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have, especially in customer service or problem-solving. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Dunelm
✨Know the Company
Before your interview, take some time to research Dunelm. Understand their values, mission, and what makes them unique in the customer service space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Flexibility
Since this role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experiences where you adapted to changing schedules or handled unexpected situations, as this will demonstrate your readiness for the dynamic nature of the job.
✨Practice Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or answering product queries. Prepare responses that showcase your problem-solving skills and calm approach. Practising these will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.