At a Glance
- Tasks: Lead a team to enhance customer experience and manage stock processes in-store.
- Company: Join Dunelm, a vibrant retail environment focused on customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team culture.
- Other info: Opportunity to grow within a dynamic team and engage with a diverse customer base.
- Why this job: Make a real difference in customers' shopping experiences while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic opportunity to join as Customer Experience Coach to work in our Gloucester Dunelm Store. As a Coach, you will look after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager in their absence. Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus as the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns, and most importantly, ensuring our customers receive an amazing shopping experience.
What you'll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we’ll look for in you:
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day-to-day activity.
- Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-oriented person, able to communicate effectively and build high performing and highly engaged teams.
Customer Experience Coach employer: Dunelm
Dunelm is an exceptional employer, offering a vibrant work culture in the heart of Gloucester where our colleagues are truly valued as the foundation of our success. As a Customer Experience Coach, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to lead a dedicated team in delivering outstanding customer experiences. Join us to be part of a supportive environment that prioritises both employee engagement and customer satisfaction.
