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- Tasks: Lead a vibrant coffee shop team and create joyful customer experiences.
- Company: Pausa, a lively coffee shop with a focus on community and customer happiness.
- Benefits: Competitive pay, overtime opportunities, and a supportive work environment.
- Why this job: Be the heartbeat of our coffee shop and inspire your team to deliver joy.
- Qualifications: Experience in leading teams and a passion for customer service.
- Other info: Flexible hours and a chance to bring fresh ideas to our café culture.
The predicted salary is between 24206 - 25188 £ per year.
Dunelm Farnborough, England, United Kingdom
Coffee Shop Supervisor
Overview
Pausa Coach: £13.30 rising to £13.84 per hour.
Starting salary equivalent of £24,206 rising to £25,188.80 per year, plus overtime.
You will be the heartbeat of our Pausa coffee shop, the driving force behind our unique and joyful customer experience. You’ll take ownership of the business and set the tone, making sure every visit to our coffee shop feels like a warm welcome home. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived.
You’ll lead by example, inspiring a culture of genuine care, fast service and joyful interactions with every customer. You’ll empower your colleagues to take pride in every cup they craft, every smile they share, and every moment they create. You know what great looks like and work hard every day to make it happen.
This is a hands‑on, high‑energy role where your leadership will shape the heartbeat of Pausa. You’re passionate about people, obsessed with customer happiness, and ready to lead your team to success. You’ll keep a close eye on what customers love, what they need, and what keeps them coming back. You’ll turn feedback into action, and good days into great ones.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Retail
#J-18808-Ljbffr
Coffee Shop Supervisor employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in the coffee shop, like a busy rush or a customer complaint. Being prepared will help you shine during the interview and demonstrate your leadership skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, customer feedback processes, or how they celebrate successes. This not only gives you insight but also shows you’re genuinely invested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Pausa family. Let’s get you that job!
We think you need these skills to ace Coffee Shop Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've made customers feel special in the past. We want to see that you're genuinely excited about creating joyful experiences.
Highlight Your Leadership Skills: As a Coffee Shop Supervisor, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've inspired others or handled challenges with confidence. We’re looking for someone who can set the tone and motivate their team!
Be Yourself!: We’re not after a carbon copy of anyone else, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can bring fresh ideas to our coffee shop. Authenticity is key!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our Pausa family!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Brush up on your coffee knowledge! Be ready to discuss different types of coffee, brewing methods, and what makes a great customer experience in a coffee shop. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past, especially in fast-paced environments. Highlight specific situations where you inspired your team or improved customer satisfaction. This will demonstrate that you can lead by example, just like they want.
✨Emphasise Customer Obsession
Think of times when you went above and beyond for a customer. Share these stories during your interview to illustrate your commitment to creating joyful experiences. Remember, they’re looking for someone who truly cares about customer happiness!
✨Be Ready for Scenarios
Expect situational questions about handling customer complaints or motivating your team. Practice your responses to these scenarios so you can show how you would handle hiccups calmly and confidently, which is key for this role.
