At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive store performance.
- Company: Dunelm, a leading homeware retailer with a focus on customer satisfaction.
- Benefits: Competitive salary, employee discounts, and opportunities for career development.
- Other info: Join a supportive environment that values growth and innovation.
- Why this job: Shape the future of retail by creating memorable customer experiences and coaching a dynamic team.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Dunelm Gloucester is seeking a Customer Experience Manager (Customer Experience Coach) to lead a high‑performing store culture by developing colleagues and delivering standout service that creates confident, memorable customer experiences and strong sales.
You will drive customer‑centric improvements, coach teams to deliver exceptional service, and ensure smooth operations.
The role focuses on training, KPI delivery, stock management, and building an engaged, future‑ready store team.
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Customer Experience Coach & Store Performance Leader in Cheltenham employer: Dunelm
As a Visual Merchandiser with us, you'll thrive in a dynamic and supportive work environment that values creativity and teamwork. We offer competitive pay, flexible scheduling, and opportunities for professional growth, ensuring you can develop your skills while contributing to an inspiring shopping experience for our customers. Join us in a location that prioritises a customer-first approach, where your attention to detail will shine and make a real impact on store performance.
