At a Glance
- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join a thriving coffee shop team that values connection and positivity.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Bring your unique perspective and ideas to our friendly team.
- Why this job: Be at the heart of every smile and make someone's day better.
- Qualifications: Customer-focused attitude and teamwork experience are essential.
The predicted salary is between 18150 - 27800 £ per year.
Your local store is looking for a minimum of 16 hours per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you'll be doing
- Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers' high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork.
What we'll look for in you
- You are customer obsessed - you put customers first in every interaction.
- You’re flexible, able to work across the weekends and evenings.
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment.
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience.
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers' faces.
- We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Barista/Coffee Shop Assistant in Chelmsford employer: Dunelm
At Pausa, we pride ourselves on creating a vibrant and supportive work environment where every Barista/Coffee Shop Assistant plays a crucial role in delivering exceptional customer experiences. With flexible hours, competitive pay, and opportunities for personal growth, our team members are encouraged to bring their unique perspectives and ideas to the table, making each day rewarding and enjoyable. Join us in a bustling location where your passion for coffee and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Barista/Coffee Shop Assistant in Chelmsford
✨Tip Number 1
Get to know the company culture! Before you step into that interview, do a bit of research on Pausa. Understand their values and what makes them tick. This way, you can show off your enthusiasm and fit right in with their vibe.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel special, think of some scenarios where you can demonstrate your ability to connect with people. Maybe even role-play with a friend to get comfortable!
✨Tip Number 3
Dress the part! When you go for that interview, make sure you look smart and approachable. A friendly smile and a neat appearance can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Barista/Coffee Shop Assistant in Chelmsford
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and what it means to you. Share any experiences you've had that highlight your enthusiasm for serving customers and creating memorable moments.
Highlight Your Customer Service Skills:We want to see how customer-obsessed you are! Use your application to showcase any previous roles where you’ve gone above and beyond for customers. Specific examples will help us understand how you can contribute to our joyful atmosphere.
Be Yourself:We’re not looking for a carbon copy of anyone else. Let your personality shine through in your application! Share what makes you unique and how you can bring fresh ideas to our team at Pausa.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and the menu items. This will show your passion for the role and help you connect with the interviewers.
✨Customer Service Mindset
Prepare to discuss your approach to customer service. Think of examples where you've gone above and beyond for a customer. Highlighting your customer obsession will resonate well with the hiring team.
✨Team Player Attitude
Since this role involves working closely with a team, be ready to share experiences that showcase your teamwork skills. Talk about how you’ve contributed to a positive team environment in past roles.
✨Show Your Personality
Don’t be afraid to let your personality shine through! The company values fresh ideas and different perspectives, so be yourself and share what makes you unique. A friendly and approachable attitude can go a long way.
