At a Glance
- Tasks: Deliver exceptional customer service and ensure orders are ready for collection.
- Company: Join a friendly local store with a welcoming atmosphere.
- Benefits: Earn £8.00-£12.71 per hour, flexible hours, and gain valuable retail experience.
- Other info: Dynamic role with opportunities for growth and training in various store areas.
- Why this job: Make someone's day while developing your skills in a fast-paced environment.
- Qualifications: Customer-focused attitude and ability to work in a team.
The predicted salary is between 8 - 8 £ per hour.
Your local store is looking for 16hrs per week Sales Assistant - Click & Collect. Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Click & Collect customers expect a service that’s fast, accurate, and fuss-free. They’ve already made their choices - now they’re counting on you to deliver them. You’ll understand the importance of getting it right first time, every time, and take pride in making sure every order is ready to go when it should be.
Pay: 16-17 - £8.00 per hour. 18+ - £12.71 per hour
What you'll be doing:
- You’ll be customer-obsessed - you’ll consistently consider the impact of your actions on the customer experience and strive to deliver joyful experiences in the most effective and thoughtful way.
- You’ll be quick and precise, locating products from the shop floor and warehouse, making sure every item is exactly what the customer ordered. You’ll work quickly but carefully, delivering on our time promises.
- You’ll be using handheld devices, mobile printers, and sale systems to manage orders, print labels and keep everything ticking along. We’ll train you up so you feel confident and capable.
- You’ll be organised, keeping our back of house storage area neat and tidy, making sure orders are easy to find and ready to go. Whether it's putting away parcels or prepping for busy collection times, you’ll stay one step ahead.
- You’ll make every customer experience joyful - you’ll be the friendly face that greets them warmly and makes sure they leave happy.
- You’ll take in daily courier drops, check everything has arrived safely and get parcels ready for collection.
Whilst Your Focus May Be On One Or More Of These Areas, You’ll Be Trained In All Aspects Of Customer-facing Store Life, Such As:
- Tills: Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition.
- Shop Floor: Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people.
- Hosting: When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. You’ll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home.
- Stock & Delivery: A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go.
What we’ll look for in you:
- You are customer obsessed - you put customers first in every interaction.
- You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
- You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
- You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.
- You’ll be tech savvy and enjoy getting up to speed with the systems we use in-store.
- You’ll be organised - maintaining a clean and efficient back of store department so that the shop floor runs smoothly.
- You’ll enjoy multi-tasking in a fast-paced environment.
Sales Assistant - Click & Collect in Broadstairs employer: Dunelm
As a Visual Merchandiser with us, you'll thrive in a dynamic and supportive work environment that values creativity and teamwork. We offer competitive pay, flexible scheduling, and opportunities for professional growth, ensuring you can develop your skills while contributing to an inspiring shopping experience for our customers. Join us in a location that prioritises a customer-first approach, where your attention to detail will shine and make a real impact on store performance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Click & Collect in Broadstairs
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Dunelm, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant - Click & Collect in Broadstairs
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Dunelm that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Dunelm will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Dunelm and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Dunelm
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Dunelm, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Dunelm!
