At a Glance
- Tasks: Lead a team to create inspiring shopping experiences and boost customer satisfaction.
- Company: Dynamic retail brand focused on creativity and customer joy.
- Benefits: Competitive pay, team spirit, and opportunities for personal growth.
- Other info: Join a vibrant team where your ideas can shine and make a difference.
- Why this job: Be the creative force that transforms shopping into a delightful experience.
- Qualifications: Experience in retail or hospitality with strong leadership skills.
The predicted salary is between 30703 - 30703 € per year.
We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.
You’ll be a visual merchandiser and leader - you’ll be the one who brings it all to life for our customers. You’ll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It’s a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see our customers’ joy and those sales climbing – it’s seriously rewarding.
We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, how to connect with our customers and aren’t afraid to roll up your sleeves – we’d love to hear from you.
What you'll be doing:
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
- Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
- Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan.
- Support the Leadership Team in bringing the Engagement Action Plan to life.
- Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way.
- Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly.
- Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders.
What we'll look for in you:
- You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction.
- You’ve got some solid management experience under your belt, ideally in a customer-facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job.
- You know how to boost business performance and smash KPIs, all while keeping the store looking its best.
- You’re passionate about creating brilliant shopping experiences that customers remember.
- You’re a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high-performing team.
- We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Store Experience Lead - Visual Merchandising & Team Coach in Bristol employer: Dunelm
As a Store Experience Lead, you'll thrive in a vibrant and supportive work culture that values creativity and teamwork. With competitive pay and opportunities for personal and professional growth, you’ll be empowered to lead a passionate team while crafting memorable shopping experiences for our customers. Join us in a fast-paced environment where your contributions are celebrated, and every day brings the chance to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Store Experience Lead - Visual Merchandising & Team Coach in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly communicate your experience and how it aligns with the role. Think about specific examples where you've created memorable customer experiences or led a team to success.
✨Tip Number 3
Don’t just sit back and wait for the interview – reach out! Connect with current employees on LinkedIn or through other channels. Ask them about their experiences and what they love about working there. It shows initiative and can give you insider info.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team and contribute to creating those amazing shopping experiences.
We think you need these skills to ace Store Experience Lead - Visual Merchandising & Team Coach in Bristol
Some tips for your application 🫡
Show Your Passion for Visual Merchandising:When you’re writing your application, let your love for visual merchandising shine through! Share specific examples of how you've created engaging displays or transformed spaces in previous roles. We want to see that creative spark!
Highlight Your Leadership Skills:As a Store Experience Lead, you'll be guiding a team, so make sure to showcase your management experience. Talk about how you've motivated teams, celebrated wins, and supported colleagues in their growth. We love seeing those leadership vibes!
Be Customer Obsessed:Remember, it’s all about the customer experience! In your application, mention how you've gone above and beyond to create memorable shopping experiences. We want to know how you’ve made customers feel valued and inspired.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Dunelm
✨Show Your Customer Obsession
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles. This will demonstrate that you truly understand the importance of putting customers first.
✨Bring Your Visual Merchandising Ideas
Prepare a few creative visual merchandising concepts that could enhance the store's atmosphere. Discuss how you would approach transforming displays to delight customers and drive sales. This shows your proactive thinking and your ability to contribute right from the start.
✨Emphasise Team Leadership Skills
Be ready to talk about your experience in leading teams, especially in fast-paced environments. Share stories of how you've motivated your team, celebrated successes, and handled challenges. This will illustrate your capability to build a positive team spirit and keep energy levels high.
✨Demonstrate Your Understanding of KPIs
Familiarise yourself with key performance indicators relevant to the role. Be prepared to discuss how you've successfully met or exceeded KPIs in the past. This will show that you not only understand the business side of retail but also know how to drive performance while maintaining a great shopping experience.
