At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences and drive stock control.
- Company: Dunelm, a leading homeware retailer with a focus on customer satisfaction.
- Benefits: Competitive salary, team bonuses, and opportunities for career advancement.
- Other info: Join a supportive team culture and make a real impact in your community.
- Why this job: Shape the shopping experience and develop your leadership skills in a dynamic environment.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Dunelm is seeking a Customer Experience Manager (Customer Experience Coach) to lead and develop the West Midlands and Staffordshire region stores.
You will deputise for the Store Coach, drive stock control, campaigns and commercial outcomes, and ensure an outstanding shopping experience for customers.
You will manage roughly 30 colleagues, with three Team Leaders, and foster a high-performing, engaged team culture while maintaining store standards and profitability.
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Customer Experience Lead & Stock Coach in Birmingham employer: Dunelm
As a Visual Merchandiser with us, you'll thrive in a dynamic and supportive work environment that values creativity and teamwork. We offer competitive pay, flexible scheduling, and opportunities for professional growth, ensuring you can develop your skills while contributing to an inspiring shopping experience for our customers. Join us in a location that prioritises a customer-first approach, where your attention to detail will shine and make a real impact on store performance.
