At a Glance
- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join a thriving coffee shop that values teamwork and creativity.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Bring your unique perspective and ideas to our welcoming team.
- Why this job: Be at the heart of making someone's day better with every cup.
- Qualifications: Customer-focused, team player with a passion for service.
The predicted salary is between 12400 - 13200 £ per year.
Your local store is looking for a minimum of 16 hours per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you'll be doing:
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers' high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork.
What we'll look for in you:
- You are customer obsessed - you put customers first in every interaction.
- You’re flexible, able to work across the weekends and evenings.
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment.
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience.
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers' faces.
- We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Barista/Coffee Shop Assistant in Birmingham employer: Dunelm
At Pausa, we pride ourselves on creating a vibrant and inclusive work environment where every Barista/Coffee Shop Assistant plays a crucial role in delivering exceptional customer experiences. With competitive pay rates, flexible hours, and opportunities for personal growth, our team members are encouraged to bring their unique perspectives and ideas to the table, making each day rewarding and enjoyable. Join us in a bustling atmosphere where your contributions truly matter, and together, we can brighten every customer's day.
StudySmarter Expert Advice🤫
We think this is how you could land Barista/Coffee Shop Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, spend some time learning about Pausa and its values. This will help you connect with the team and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or make someone’s day brighter. Role-playing these situations can help you feel more confident when it comes to delivering that exceptional service they’re after.
✨Tip Number 3
Show off your passion for coffee! Whether it's sharing your favourite brew or discussing the latest trends in the coffee world, let your enthusiasm shine through. It’ll make you stand out as a candidate who truly cares about the craft.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Barista/Coffee Shop Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let us know why you love coffee and what it means to you. Share any experiences you've had that highlight your enthusiasm for serving customers and creating joyful moments.
Highlight Your Customer Service Skills:We want to see how customer-obsessed you are! Use examples from your past roles to demonstrate how you've gone above and beyond to ensure customers leave with a smile. Make it personal and relatable!
Be Yourself:We’re not looking for a carbon copy of anyone else. Let your personality shine through in your application. Share what makes you unique and how you can bring fresh ideas to our team at Pausa.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and the menu items you’ll be serving. This shows your passion for the role and helps you connect with the interviewer.
✨Customer Service Mindset
Prepare to discuss how you’ve provided exceptional customer service in the past. Think of specific examples where you went above and beyond to make a customer's experience memorable. This will highlight your customer obsession, which is key for this role.
✨Team Player Attitude
Be ready to talk about your experience working in a team. Share stories that demonstrate your ability to collaborate and support your colleagues, especially in a busy environment. This will show that you’re the kind of person who contributes positively to the team dynamic.
✨Bring Your Personality
Don’t be afraid to let your personality shine through during the interview. The company values fresh ideas and different perspectives, so share what makes you unique and how you can bring joy to customers. A friendly and approachable attitude can go a long way!
