At a Glance
- Tasks: Lead a team to create amazing shopping experiences and drive store performance.
- Company: Join Dunelm, a vibrant retail environment focused on customer satisfaction.
- Benefits: Competitive salary up to £33k and flexible part-time working days.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Previous management experience in retail and a passion for stock management.
The predicted salary is between 33000 - 33000 £ per year.
Salary: Up to £33k
We have a fantastic opportunity to join as Assistant Manager (Customer Experience Coach) to work in our Basingstoke Dunelm Store. As a Coach, you will be looking after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Find your happy place: Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.
What you'll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we'll look for in you:
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day-to-day activity.
- Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-oriented person, able to communicate effectively and build high performing and highly engaged teams.
Customer Experience Manager in Basingstoke employer: Dunelm
Dunelm is an exceptional employer that prioritises the well-being and development of its colleagues, fostering a vibrant work culture in the heart of Basingstoke. With a strong focus on customer satisfaction and team engagement, employees benefit from comprehensive training, opportunities for career advancement, and a supportive environment that encourages collaboration and innovation. Join us to be part of a dedicated team that not only drives commercial success but also creates memorable shopping experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Dunelm or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've delighted customers in the past, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Customer Experience Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your previous management experience and any retail achievements that show you can drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about stock management and creating amazing shopping experiences. Share specific examples of how you've exceeded KPIs or improved team performance in the past.
Showcase Your Team Spirit:We love team-oriented individuals! In your application, mention how you've successfully led teams and engaged colleagues in previous roles. This will show us that you can create a positive working environment and motivate others.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Dunelm
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their values and think about how you can contribute to creating that positive shopping experience. Be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Showcase Your Management Skills
Since this role involves managing a team, prepare to discuss your previous management experiences. Think of specific situations where you led a team to success or improved performance. Highlight your hands-on approach and how you engage with your colleagues to create a positive work environment.
✨Demonstrate Your Commercial Acumen
Be prepared to talk about how you’ve driven sales growth in previous roles. Bring examples of how you’ve managed stock effectively or executed successful campaigns. This will show that you understand the commercial side of retail and can contribute to the store's success.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the role and the company. Ask about their approach to customer experience or how they measure success in the store. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
