At a Glance
- Tasks: Prepare delicious food and beverages while providing top-notch customer service.
- Company: Join Dunelm, a thriving coffee shop chain known for its welcoming atmosphere.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Other info: Must be flexible to work weekends and evenings.
- Why this job: Be part of a fun team that values diversity and creates memorable experiences for customers.
- Qualifications: Previous experience in a team and a passion for customer service are preferred.
Overview
Pay - 16-17 - £8.00 per hour. 18+ - £12.71 per hour. Your local store is looking for a minimum 16hrs per week Barista/Coffee Shop Assistant.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.
What you'll be doing
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork.
What we'll look for in you
- You are customer obsessed - you put customers first in every interaction.
- You’re flexible, able to work across the weekends and evenings.
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment.
- You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience.
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Barista/Coffee Shop Assistant in Newport employer: Dunelm
Dunelm is an excellent employer, offering a vibrant work culture in Newport where teamwork and customer satisfaction are at the heart of our thriving coffee shop, Pausa. We prioritise employee growth through supportive training and development opportunities, ensuring that every team member feels valued and empowered to succeed. With a commitment to diversity and inclusion, we create a welcoming environment for all, making Dunelm a rewarding place to build your career in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Barista/Coffee Shop Assistant in Newport
✨Tip Number 1
Familiarise yourself with the coffee shop culture and menu at Dunelm. Knowing the types of beverages and food items they offer will help you engage in conversations during your interview, showing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your ability to contribute to the friendly atmosphere Dunelm values.
✨Tip Number 3
Be ready to discuss your teamwork experience. Since the role requires working closely with others, sharing specific instances where you collaborated effectively can set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work weekends or evenings. Mentioning your availability during the interview can reassure the hiring team that you're committed to meeting their scheduling needs.
We think you need these skills to ace Barista/Coffee Shop Assistant in Newport
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Dunelm is looking for in a Barista/Coffee Shop Assistant. Highlight key responsibilities and required skills in your application.
Tailor Your CV:Make sure your CV reflects relevant experience, especially in customer service or food handling. Use specific examples that demonstrate your teamwork and ability to maintain high standards.
Craft a Personal Statement:Write a personal statement that showcases your passion for coffee and customer service. Mention why you want to work at Dunelm and how you can contribute to their thriving coffee shop environment.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Dunelm
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the coffee shop environment. Share any personal experiences or knowledge about different types of coffee, brewing methods, or customer service that can highlight your passion.
✨Demonstrate Teamwork Skills
Since this role requires working as part of a team, be prepared to discuss your previous experiences in team settings. Highlight how you contributed positively to team dynamics and how you handle conflicts or challenges with colleagues.
✨Emphasise Customer Service Experience
Dunelm values excellent customer service, so be ready to provide examples of how you've gone above and beyond for customers in past roles. Discuss specific situations where you turned a negative experience into a positive one.
✨Be Ready for Practical Questions
Expect questions related to food hygiene and safety standards, as well as how you would handle specific scenarios in the coffee shop. Brush up on basic food safety practices and think through how you would maintain cleanliness and efficiency in a busy environment.
