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For Companies At a Glance
- Tasks: Join us as a Barista, serving delicious food and drinks while creating great customer experiences.
- Company: Dunelm is a vibrant coffee shop chain, known for its welcoming atmosphere and diverse team.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work in a fun environment.
- Why this job: Be part of a thriving team where your contributions make a real difference in customer satisfaction.
- Qualifications: No prior experience needed; just bring your passion for coffee and customer service!
- Other info: Minimum 16 hours per week, including at least one weekend shift.
Overview
Pay: 16-17 – £7.55 per hour; 18+ – £12.21 per hour.
Your local store is looking for a minimum 24 hrs per week Barista/Coffee Shop Assistant.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you’ll be doing
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Serving hot and cold beverages that delight our customers
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork
What we’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’re flexible, able to work across the weekends and evenings
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Barista/Coffee Shop Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Coffee Shop Assistant
✨Tip Number 1
Familiarise yourself with the coffee shop's menu and offerings. Knowing the different types of coffee, teas, and snacks can help you engage with customers and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during your interview. Being friendly, approachable, and attentive will make a great impression.
✨Tip Number 3
Show your flexibility regarding working hours, especially weekends. Highlighting your willingness to work varied shifts can set you apart from other candidates.
✨Tip Number 4
Research Dunelm's values and mission. Understanding their commitment to inclusivity and diversity can help you align your responses and demonstrate that you share their ethos.
We think you need these skills to ace Barista/Coffee Shop Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Barista/Coffee Shop Assistant. Highlight your relevant experience in customer service and food preparation in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Include any previous work in cafes or customer-facing positions, and emphasise your ability to work in a team and handle busy environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention why you want to work at Dunelm and how you can contribute to their thriving coffee shop environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Familiarise yourself with different types of coffee and brewing methods. Being able to discuss your favourite drinks or share knowledge about the menu can impress the interviewer and show your passion for the role.
✨Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlighting your ability to handle difficult situations or create a welcoming atmosphere will demonstrate that you understand the importance of customer relationships.
✨Teamwork is Key
Be ready to discuss your experience working in a team. Coffee shops thrive on collaboration, so sharing stories about how you've successfully worked with others will show that you're a great fit for their environment.
✨Availability Flexibility
Since the role requires weekend shifts, be clear about your availability. Showing that you're flexible and willing to work during busy times can make you a more attractive candidate.
