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For Companies At a Glance
- Tasks: Serve delicious food and beverages while providing top-notch customer service.
- Company: Join Dunelm, a thriving coffee shop chain known for its inclusive culture and community spirit.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a fun, dynamic team that values diversity and customer satisfaction.
- Qualifications: Previous teamwork experience and a passion for customer service are essential.
- Other info: Must be available for at least one weekend shift per week.
Overview
Pay – 16-17 – £7.55 per hour.
18+ – £12.21 per hour.
Your local store is looking for a minimum 12hrs per week Barista/Coffee Shop Assistant.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you\\\’ll be doing
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Serving hot and cold beverages that delight our customers
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork
What we\\\’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’re flexible, able to work across the weekends and evenings
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Barista/Coffee Shop Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Coffee Shop Assistant
✨Tip Number 1
Familiarise yourself with the menu and offerings at Dunelm's coffee shop, Pausa. Knowing the products inside out will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or food preparation when networking. Engaging with current employees or visiting the store can provide insights and demonstrate your enthusiasm for the position.
✨Tip Number 3
Be prepared to discuss how you handle pressure and work as part of a team. Think of specific examples from past experiences that showcase your ability to thrive in a busy environment.
✨Tip Number 4
Showcase your flexibility and willingness to work weekends and evenings. This is crucial for the role, so be ready to express your availability and commitment to the team during your interactions.
We think you need these skills to ace Barista/Coffee Shop Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any previous experience in customer service or food preparation. Emphasise skills that align with the role, such as teamwork, communication, and a passion for coffee.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the barista role. Mention why you want to work at Dunelm and how you can contribute to their coffee shop's success.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Barista/Coffee Shop Assistant, such as attention to detail, ability to work under pressure, and knowledge of food hygiene standards.
Showcase Your Personality: Dunelm values a friendly and sociable atmosphere. Use your application to convey your personality and how you enjoy creating memorable experiences for customers.
How to prepare for a job interview at Dunelm
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the coffee shop environment. Share any personal experiences or knowledge about different types of coffee, brewing methods, or customer service that can highlight your passion for the role.
✨Demonstrate Teamwork Skills
Since this role requires working closely with a team, be prepared to discuss your previous experiences in team settings. Highlight specific examples where you contributed positively to a team dynamic or helped resolve conflicts.
✨Emphasise Customer Service Experience
Dunelm values excellent customer service, so be ready to share examples of how you've provided outstanding service in past roles. Discuss how you handle difficult customers and ensure a positive dining experience.
✨Be Ready for Practical Questions
Expect questions related to food hygiene and health and safety standards. Familiarise yourself with basic food safety practices and be prepared to discuss how you would maintain cleanliness and safety in the coffee shop.
