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For Companies At a Glance
- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Pausa, a thriving coffee shop with a friendly atmosphere.
- Benefits: Competitive pay, flexible hours, and a fun team environment.
- Why this job: Be at the heart of making someone's day better with every cup.
- Qualifications: Customer-focused, team player with a passion for service.
- Other info: Join a dynamic team and bring your unique flair to our coffee shop.
Overview
Pay –
- 16-17 – £7.55 per hour.
- 18+ – £12.21 per hour.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus, and a fair bit of graft.
What you\’ll be doing
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight‑knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Serving hot and cold beverages that delight our customers
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork
What we’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’re flexible, able to work across the weekends and evenings
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
- You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Barista/Coffee Shop Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Coffee Shop Assistant
✨Tip Number 1
Get to know the coffee shop vibe! Spend some time in Pausa before applying. Observe how the team interacts with customers and the energy of the place. This will help you tailor your approach when you apply through our website.
✨Tip Number 2
Show off your customer obsession! When you get the chance to chat with staff or during an interview, share stories about how you've made someone's day better in previous roles. It’s all about those joyful experiences!
✨Tip Number 3
Be ready to demonstrate your teamwork skills! Think of examples where you’ve worked closely with others under pressure. We want to see that you can thrive in a busy environment like Pausa.
✨Tip Number 4
Don’t forget to highlight your flexibility! Mention your availability for weekends and evenings, as this is key for us. Being adaptable shows you’re ready to jump in and help out wherever needed.
We think you need these skills to ace Barista/Coffee Shop Assistant
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let us know why you love coffee and what it means to you. Share any experiences you've had that highlight your enthusiasm for the beverage and customer service. We want to see that spark!
Highlight Teamwork Skills: Since we’re all about working together at Pausa, make sure to mention any previous team experiences. Talk about how you’ve contributed to a team’s success and how you handle busy situations. We love a good team player!
Be Customer Obsessed: In your application, emphasise your commitment to providing exceptional customer service. Share examples of how you've gone above and beyond for customers in the past. We want to see that you truly care about making every customer's day better!
Keep It Personal and Unique: Don’t be afraid to let your personality shine through in your application. We’re looking for individuals who bring something new to the table, so share your unique perspective and ideas. Apply through our website and show us what makes you, you!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Familiarise yourself with different types of coffee beans, brewing methods, and the menu items offered at Pausa. This will show your passion for the role and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you made their day better, as this aligns perfectly with the customer-obsessed culture they’re looking for.
✨Teamwork is Key
Be ready to discuss your experience working in a team. Share specific instances where you collaborated effectively under pressure, as this role requires a strong team player who can thrive in a busy environment.
✨Bring Your Personality
Pausa values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique perspectives and ideas on how to enhance the customer experience, making it memorable and joyful.
