At a Glance
- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join the thriving Pausa coffee shop team at the heart of customer satisfaction.
- Benefits: Competitive pay, flexible hours, and a fun, dynamic work environment.
- Other info: Bring your unique perspective and ideas to make our coffee shop feel like home.
- Why this job: Be part of a team that brightens people's days with every cup served.
- Qualifications: Customer-focused, team player with previous experience in a similar role.
Overview
Pay - 16-17 - £8.00 per hour. 18+ - £12.71 per hour. Your local store is looking for a minimum 16hrs per week Barista/Coffee Shop Assistant.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.
What you'll be doing
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork.
What we'll look for in you
- You are customer obsessed - you put customers first in every interaction.
- You’re flexible, able to work across the weekends and evenings.
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment.
- You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience.
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
#J-18808-LjbffrBarista/Coffee Shop Assistant in Cardiff employer: Dunelm
At Pausa, we pride ourselves on creating a vibrant and supportive work environment where every Barista/Coffee Shop Assistant plays a crucial role in brightening our customers' days. With competitive pay rates, a strong emphasis on teamwork, and opportunities for personal growth, we foster a culture that values each individual's contribution while ensuring that our coffee shops remain a welcoming space for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Barista/Coffee Shop Assistant in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, spend some time learning about Pausa and its values. This will help you connect with the team and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or make someone’s day brighter. Role-playing these situations can help you feel more confident when it comes to delivering that exceptional experience.
✨Tip Number 3
Show off your passion for coffee! Whether it's sharing your favourite brew or discussing the latest trends in the coffee world, let your enthusiasm shine through. It’ll make you stand out as someone who truly cares about the craft.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pausa team and ready to bring your unique flair to the table.
We think you need these skills to ace Barista/Coffee Shop Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let us know why you love coffee and what it means to you. Share any experiences you've had that highlight your enthusiasm for the beverage and customer service.
Highlight Teamwork Skills:We’re all about working together at Pausa, so make sure to mention any previous team experiences. Tell us how you’ve contributed to a team’s success and how you handle busy situations with your mates.
Be Customer Obsessed:In your application, emphasise your commitment to providing exceptional customer service. Share examples of how you’ve gone above and beyond to create joyful experiences for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen to join our Pausa family!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Familiarise yourself with different types of coffee and beverages that Pausa offers. Being able to discuss your favourite drinks or share interesting facts about coffee can really impress the interviewers and show your passion for the role.
✨Customer Service Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your customer obsession will resonate well, as this is a key quality they’re looking for in a Coffee Shop Assistant.
✨Team Player Attitude
Think of situations where you successfully worked as part of a team. Be ready to share how you contributed to a positive team environment, especially in high-pressure situations, as teamwork is crucial in a busy coffee shop.
✨Show Your Personality
Pausa values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique perspectives and ideas on how to enhance the customer experience, making it memorable and joyful.
