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For Companies At a Glance
- Tasks: Prepare delicious food and beverages while delivering top-notch customer service.
- Company: Join Dunelm, a thriving coffee shop chain known for its welcoming atmosphere.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Other info: Dunelm is committed to inclusivity and welcomes applicants from all backgrounds.
- Why this job: Be part of a vibrant team that values diversity and fosters career growth.
- Qualifications: Must be available for at least 16 hours a week, including weekends.
Overview
Pay –
16-17 – £8.00 per hour.
18+ – £12.71 per hour.
Your local store is looking for a minimum 16 hrs per week Barista/Coffee Shop Assistant.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.
What you’ll be doing
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Serving hot and cold beverages that delight our customers
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork
What we’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’re flexible, able to work across the weekends and evenings
- You have prior experience working closely with a team and you’ll ideally have prior work experience in a similar environment
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Barista/Coffee Shop Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Coffee Shop Assistant
✨Tip Number 1
Familiarise yourself with the coffee shop's menu and offerings. Knowing the different types of beverages and food items will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, demonstrating your ability to connect with customers can set you apart from other candidates.
✨Tip Number 3
Visit the coffee shop before applying to get a feel for the atmosphere and customer interactions. This will help you tailor your approach and show that you're proactive and genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Barista/Coffee Shop Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food preparation. Mention any previous roles in cafes or restaurants, as well as skills that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Explain why you want to work at Dunelm and how you can contribute to the success of their coffee shop, Pausa.
Highlight Flexibility: Since the role requires a minimum of 16 hours per week with weekend shifts, emphasise your availability and willingness to work during these times. This shows your commitment and adaptability.
Showcase Your People Skills: In your application, provide examples of how you've successfully built relationships with customers in past roles. This is crucial for a position that focuses on excellent customer service and maintaining customer relationships.
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Familiarise yourself with different types of coffee and beverages. Being able to discuss your favourite drinks or share knowledge about brewing methods can impress the interviewer and show your passion for the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you provided excellent service or handled difficult customers, as this role heavily relies on building and maintaining customer relationships.
✨Show Your Team Spirit
Dunelm values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal, especially in a fast-paced environment like a coffee shop.
✨Flexibility is Key
Since the job requires at least one weekend shift, express your willingness to work flexible hours. Highlight any previous experience where you adapted to changing schedules or took on extra shifts when needed.