Overview
Merchandising Supervisor
Salary Equivalent - £30,703.67 plus overtime.
We take real pride in our shop floor - it's where our customers fall in love with our products. You'll be the creative force behind that joy. You'll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.
You'll be a visual merchandiser and leader - you'll be the one who brings it all to life for our customers. You'll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It's a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see our customers' joy and those sales climbing - it's seriously rewarding.
We're looking for someone who's got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, how to connect with our customers and aren't afraid to roll up your sleeves - we'd love to hear from you.
What you'll be doing
- Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs
- Have a clear plan for each day, so everyone knows what they're doing and why it matters
- Check in with your team in wellbeing 121's, progress and career conversations and support our store succession plan
- Support the Leadership Team in bringing the Engagement Action Plan to life
- Take ownership - be clear on the "why" behind what we're doing and bring your team with you every step of the way
- Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly
- Grow your team by coaching and mentoring - always be on the lookout for tomorrow's leaders
What we'll look for in you
- You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction
- You've got some solid management experience under your belt, ideally in a customer-facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job
- You know how to boost business performance and smash KPIs, all while keeping the store looking its best
- You're passionate about creating brilliant shopping experiences that customers remember
- You're a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high-performing team
We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Newtownabbey Sales Floor Manager in Ballymena employer: Dunelm
Dunelm is an excellent employer that prioritises a friendly and supportive work culture, making it a great place for those looking to thrive in retail. With competitive pay rates and flexible hours, employees enjoy opportunities for growth and development while contributing to a welcoming shopping experience for customers. Located in the heart of the community, Dunelm fosters a sense of belonging and teamwork among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Newtownabbey Sales Floor Manager in Ballymena
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Dunelm, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Dunelm specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Dunelm
✨Know Your Manufacturing Processes
Before you walk into the interview with Dunelm, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Dunelm value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
