At a Glance
- Tasks: Lead a team to ensure amazing customer experiences and drive store performance.
- Company: Join a vibrant team at Dunelm in Newtownabbey.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic retail setting.
- Why this job: Make a real impact on customer satisfaction and team culture.
- Qualifications: Previous management experience in retail and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
We have a fantastic opportunity to join as Customer Experience Manager (Customer Experience Coach) to work in our Newtownabbey Dunelm Store. As a Coach, you will look after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Find your happy place: Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.
What you'll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we'll look for in you:
- Previous management experience, preferably in a retail environment where you've needed to be commercially driven and taken a hands-on approach in day-to-day activity.
- Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-orientated person, able to communicate effectively and build high performing and highly engaged teams.
Customer Service Manager in Ballyclare employer: Dunelm
As a Visual Merchandiser with us, you'll thrive in a dynamic and supportive work environment that values creativity and teamwork. We offer competitive pay, flexible scheduling, and opportunities for professional growth, ensuring you can develop your skills while contributing to an inspiring shopping experience for our customers. Join us in a location that prioritises a customer-first approach, where your attention to detail will shine and make a real impact on store performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Ballyclare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dunelm. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dunelm before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Ballyclare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dunelm:Your cover letter is your chance to shine! Tell us why you want to work at Dunelm specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dunelm!
How to prepare for a job interview at Dunelm
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
