At a Glance
- Tasks: Lead a team to create unforgettable customer experiences and drive store performance.
- Company: Join Dunelm, a vibrant retail environment focused on customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team that celebrates success and nurtures talent.
- Why this job: Make a real impact by enhancing customer journeys and developing your team.
- Qualifications: Management experience in retail and a passion for customer service.
Overview
We have a fantastic opportunity to join as Customer Experience Manager (Customer Experience Coach) to work in our Aylesbury Dunelm Store. The Customer Experience Coach creates a friendly, high‑performing store culture by developing colleagues and delivering standout service that leads to confident, memorable customer experiences and strong sales. This role helps make our stores a great place to work and an exceptional place to shop.
Find Your Happy Place
Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
What you’ll be doing
- Views the store through the eyes of the customer, identifying and removing friction points that affect their experience.
- Ensures customer queries are clearly understood and resolved quickly, with effective action plans put in place.
- Uses Customer feedback and Power BI insights to drive improvements in footfall, conversion, and visit frequency.
- Delivers high‑quality training on store standards and friendliness, ensuring customers feel valued and supported
- Confidently steps up as the business‑unit owner in the Store Coach’s absence
- Creates weekly schedules on time and within budget, using the RPRPRT to ensure coverage when customers need us most
- Coaches colleagues to drive high‑ticket sales through expert advice and tailored recommendations
- Reviews and refines the customer journey to maximise satisfaction and sales, maintaining an always‑on mindset
- Builds a culture of continuous improvement to ensure the store grows and remains future‑ready.
- Celebrates great performance regularly and coaches colleagues to consistently be their best.
- Supports the Store Coach in delivering all people processes within the store.
- Holds clear performance and development conversations so every colleague they line‑manage understands their rating and growth path.
- Validates and ensures full completion of the store’s Thrive compliance requirements.
- Supports the Store Coach in spotting and nurturing talent, preparing ready successors, and promoting Rising Stars and apprenticeship opportunities.
What we’ll look for in you
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands‑on approach in day to day activity
- Part time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards
- A passion for stock management
- A passion for delighting your customers by ensuring an unrivalled shopping experience
- A team‑orientated person, able to communicate effectively and build high performing and highly engaged teams
Customer Experience Manager in Aylesbury employer: Dunelm
As a Visual Merchandiser with us, you'll thrive in a dynamic and supportive work environment that values creativity and teamwork. We offer competitive pay, flexible scheduling, and opportunities for professional growth, ensuring you can develop your skills while contributing to an inspiring shopping experience for our customers. Join us in a location that prioritises a customer-first approach, where your attention to detail will shine and make a real impact on store performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Aylesbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dunelm and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dunelm and let us see your personality shine through!
We think you need these skills to ace Customer Experience Manager in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dunelm.
Get Familiar with Our Brand:Before applying, take some time to learn about Dunelm and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dunelm
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dunelm.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dunelm will surely appreciate.
