At a Glance
- Tasks: Lead a team to create amazing customer experiences and boost store operations.
- Company: Join Dunelm, the UK's top choice for homewares with a supportive culture.
- Benefits: Enjoy great benefits, career growth, and a vibrant work environment.
- Other info: Be part of a dynamic team that values diversity and local connections.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Natural leader with a passion for customer service and team development.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Store Coach Designate to cover stores around the Stoke Region. It's a hands-on role that emphasises operations, people, and creating brilliant customer experiences. You'll help customers find what they need, when they need it, and ensure the store feels as good behind the scenes as it does out front. At Dunelm, we’re the UK's number one choice for homewares, and we strive to be welcoming, customer-focused, and supportive of our teams with good benefits and growth opportunities.
What you'll be doing
- Customer Acquisition: Grow our local presence by boosting our social efforts, encouraging e-receipts, and finding smart ways to bring new customers through the door and keep them coming back.
- Customer Obsession: Coach and empower Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. Champion a Customer First mindset to help the team deliver consistently great service and strong NPS results.
- Trading Mindset: Spot opportunities, act fast, and ensure the store is always looking its best. Work with the Deputy Manager and Team Leaders to bring campaigns to life and keep standards high.
- Process & Compliance: From click & collect to stock loss prevention, keep operations running smoothly and safely. Take ownership of compliance, health & safety, and audit standards.
- Empower the Team: Inspire your leadership team to act with ownership, nurture talent, build succession plans, and collaborate with the Regional Coach and People Lead to help your team grow and thrive.
What we'll look for in you
- A natural leader who brings out the best in others and leads with empathy.
- Customer-obsessed: you genuinely care about making every shopping experience personal, easy, and enjoyable.
- A great coach who loves helping others grow and leads by example.
- Commercially curious: you spot opportunities, act on them, and keep an eye on what’s next.
- Process-savvy: you are organised, detail-focused, and can keep things running smoothly behind the scenes.
- Community-minded: you see value in local connections and enjoy making your store part of something bigger.
- A culture ad: you bring something new to the table and help build a diverse, dynamic team.
Store Manager - Designate in Stoke-on-Trent employer: Dunelm View All Jobs
At Dunelm, we pride ourselves on being the UK's leading homewares retailer, offering a vibrant work culture that prioritises customer satisfaction and employee development. As a Store Coach Designate in the Stoke Region, you'll benefit from hands-on leadership opportunities, a supportive team environment, and a commitment to your professional growth, all while contributing to a community-focused brand that values local connections and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Designate in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Dunelm's values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about creating brilliant customer experiences, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've empowered others in previous roles. Whether it's coaching a team or leading a project, we want to see how you bring out the best in people.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Store Manager - Designate in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, make sure to highlight your love for creating brilliant customer experiences. We want to see how you can bring that customer-obsessed mindset to the role!
Be a Natural Leader:Don’t forget to showcase your leadership skills! Share examples of how you've empowered others and nurtured talent in your previous roles. We’re all about inspiring teams at StudySmarter.
Spot Opportunities:We love a commercially curious mind! In your application, mention any times you've spotted opportunities and acted on them. This shows us you're proactive and ready to keep our store thriving.
Keep It Organised and Compliant:Make sure to emphasise your process-savvy nature. Talk about how you’ve kept operations running smoothly and safely in past roles. We value detail-focused individuals who can maintain high standards!
How to prepare for a job interview at Dunelm View All Jobs
✨Know the Company Inside Out
Before your interview, make sure you research Dunelm thoroughly. Understand their values, mission, and what makes them the UK's number one choice for homewares. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Manager Designate, you'll need to demonstrate your leadership abilities. Prepare examples of how you've empowered teams in the past, coached individuals to success, and created a positive work environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Obsession
Dunelm values a customer-first mindset, so be ready to discuss how you've previously enhanced customer experiences. Share specific instances where you went above and beyond to meet customer needs or improved service delivery, highlighting your passion for creating brilliant shopping experiences.
✨Be Process-Savvy
Since the role involves ensuring smooth operations, prepare to talk about your experience with compliance, health & safety, and stock management. Discuss how you've maintained high standards in previous roles and any strategies you've implemented to keep operations running efficiently.
