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- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Pausa, a thriving coffee shop with a friendly atmosphere.
- Benefits: Flexible hours, team environment, and the chance to brighten someone's day.
- Why this job: Join a passionate team and make every customer's visit memorable.
- Qualifications: Customer-focused attitude and teamwork experience preferred.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 10 - 12 £ per hour.
Your local store is looking for a minimum of 16 hours per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you’ll be doing:
- Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight-knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers' high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
You are:
- Customer obsessed - you put customers first in every interaction.
- Flexible, able to work across weekends and evenings.
- A friendly, hard-working individual who loves to provide a joyful customer dining experience.
- A team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers' faces.
Barista/Coffee Shop Assistant in St Helens employer: Dunelm View All Jobs
Contact Detail:
Dunelm View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Coffee Shop Assistant in St Helens
✨Tip Number 1
Get to know the coffee shop vibe! Pop in for a coffee and chat with the staff. This shows your genuine interest and helps you understand the team dynamics.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on how to create joyful experiences. Remember, it’s all about making customers feel special!
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples from past jobs where you worked well under pressure. We love seeing how you contribute to a positive atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we’re always looking for passionate individuals who want to brighten someone’s day at Pausa.
We think you need these skills to ace Barista/Coffee Shop Assistant in St Helens
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and what it means to you. Share any experiences you've had that highlight your enthusiasm for the beverage and customer service – we want to see that spark!
Highlight Teamwork Skills: Since we’re all about working together at Pausa, make sure to mention any previous team experiences. Tell us how you’ve contributed to a team’s success and how you handle busy situations – we love a good team player!
Be Customer Obsessed: In your application, emphasise your commitment to delivering exceptional customer service. Share examples of how you’ve gone above and beyond for customers in the past – we want to see that you truly care about making their day better!
Keep It Personal and Authentic: Don’t be afraid to let your personality shine through in your application. We appreciate authenticity, so share your unique story and what makes you a great fit for our team. Remember, we’re looking for genuine connections!
How to prepare for a job interview at Dunelm View All Jobs
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and the menu items offered at Pausa. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you made a customer's day better or resolved a tricky situation. This will demonstrate your customer obsession and ability to thrive in a busy environment.
✨Teamwork is Key
Since this role involves working closely with a team, be ready to discuss your teamwork experiences. Share specific instances where you collaborated effectively with others, especially in high-pressure situations. This will highlight your ability to contribute positively to the team dynamic.
✨Bring Your Energy and Enthusiasm
Pausa is all about creating joyful experiences, so let your personality shine during the interview. Show your enthusiasm for the role and the brand. A positive attitude can go a long way in making a memorable impression on your interviewers.