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- Tasks: Lead a team to create amazing shopping experiences and drive store performance.
- Company: Join a vibrant retail team focused on customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Opportunity for growth in a fun and engaging environment.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity to join as Customer Experience Manager covering stores across Yorkshire. As a Coach, you will look after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Find your happy place: Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus as the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns, and most importantly, ensuring our customers receive an amazing shopping experience.
What you’ll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day-to-day activity is essential. Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards. A passion for stock management and delighting your customers by ensuring an unrivalled shopping experience is crucial. You should be a team-orientated person, able to communicate effectively and build high performing and highly engaged teams.
Customer Experience Manager in Leeds employer: Dunelm View All Jobs
Contact Detail:
Dunelm View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience as Customer Experience Managers. They might have insider tips or even know about openings that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team management. We recommend role-playing with a friend to get comfortable discussing your past experiences and how they relate to the job.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've delighted customers in the past and how you plan to create an amazing shopping experience in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Experience Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating amazing customer experiences shine through. Share specific examples of how you've delighted customers in the past and how you plan to do the same with us at StudySmarter.
Highlight Your Management Skills: As a Customer Experience Manager, you'll be leading a team. Make sure to showcase your previous management experience and how you've successfully driven performance in a retail environment. We want to see how you can inspire and engage your team!
Be Specific About Your Achievements: Quantify your successes! Use numbers and metrics to demonstrate how you've exceeded KPIs or improved stock management in your previous roles. This will help us understand the impact you've made and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you're keen to join the StudySmarter family!
How to prepare for a job interview at Dunelm View All Jobs
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their values and how they engage with customers. Be ready to share examples from your past roles where you’ve gone above and beyond to ensure a positive shopping experience.
✨Showcase Your Management Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to discuss your management style and how you've successfully motivated teams in the past. Think of specific instances where you’ve improved team performance or resolved conflicts effectively.
✨Demonstrate Your Commercial Acumen
This role requires a strong focus on driving sales and managing stock. Brush up on key retail metrics and be prepared to discuss how you’ve previously contributed to sales growth or improved stock processes. Use numbers and results to back up your claims.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it’s the right fit for you too.